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Good Citizen / Bon Citoyen

Invalid SIM

Hi,

 

I tried to activate my SIM yesterday and on the last step the page timed out (after I entered my Credit Card info)

 

Chat support told me to click the back button and try again. This gave me same the page timed out message.

 

Now I tried to activate again but I keep getting an 'Invalid SIM' error. I tried all different browsers provate mode but same error.

 

I am afraid I was charged twice yesterday. What do I do?? I still want to switch to Public Mobile.

 

I still want to switch to public m

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Mayor / Maire

Re: Invalid SIM

Try using a different browser and incognito mode.  Also clear your cache and cookies then reboot.  Try waiting an hour between attempts.

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Good Citizen / Bon Citoyen

Re: Invalid SIM

Thanks, I tried all of this already.

 

I also waited for 12 hours. What do I do?

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Mayor / Maire

Re: Invalid SIM

@InvalidSIm check to see if your credit card was charged.  If it was insert your SIM into your phone and try to log into your self service account.  If it says that it doesn't exist.  Then create one 

https://selfserve.publicmobile.ca/self-registration/ . Let us know what happens. Welcome to PM.  Stay safe. 

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Mayor / Maire

Re: Invalid SIM

Is your phone unlocked ?

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Good Citizen / Bon Citoyen

Re: Invalid SIM

Yes, my phone is unlocked. I put my old SIM card back in my phone now (Bell)

 

Do a lot of people have these types of issues with Public Mobile? Why is it not mentioned anywhere that users should immediately try to use Private/Incognito mode?

 

Now I am afraid I was charged twice.

 

Please someone help with this.

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Oracle

Re: Invalid SIM


@InvalidSIm wrote:

Yes, my phone is unlocked. I put my old SIM card back in my phone now (Bell)

 

Do a lot of people have these types of issues with Public Mobile? Why is it not mentioned anywhere that users should immediately try to use Private/Incognito mode?

 

Now I am afraid I was charged twice.

 

Please someone help with this.


@InvalidSIm , if you have been charged already, you cannot attempt another activation with that SIM card.  You will need moderator team assistance to complete your initial activation.  The moderator team can be reached via private message using smartforms which is initiated by clicking on the ? on the lower right corner of the webpage or try using this link. The guided process will facilitate documentation of the issue or concern and the required resolution which will be submitted to the moderator team. Refer to this announcement link for additional details on smartforms and the ticketing system for moderator team interactions. If use of smartform brings no joy, then use the following direct link to private message the moderator team. Refer to the following knowledge base article for additional information on the moderator team.  Good luck and welcome to Public Mobile.

 

 

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Good Citizen / Bon Citoyen

Re: Invalid SIM

Yes, I was charged. I just checked. But the SIM does not work because my old SIM still works (Bell)

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Good Citizen / Bon Citoyen

Re: Invalid SIM

Hi,

 

I was charged but the number I tried to transfer from Bell is still with Bell. I put back my old SIM back into my phone.

 

How do I get a refund for what I was charged and for the $10 for the SIM card?

 

This is absolutely crazy and amateurish!

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Mayor / Maire

Re: Invalid SIM