@DixieM wrote:I am trying to set up a new account with my new SIM card xxxxx. When I had to go back a few screens because I'd entered the wrong birth date, fix that, then proceed with my activation, I am now getting an "Invalid SIM" error message and cannot proceed. I had already picked a new phone number 343-xxxx and the $50.00 plan but had not yet entered payment information. How can I proceed with activating my phone and new public mobile account? If you need to call, please call my alternate number 613-xxxx
Thanks,
Madelynn
edit by mimmo
@DixieM If you are still getting the Invalid SIM error after waiting for an hour and retrying your activation, then try the sim in your device. If it connects to Public's network then click here to register your selfserve account.
Access you selfserve account and make sure that the plan details are correct. If your plan is not showing then try to enter your payment info.
Setting up AutoPay means that you earn $2 every 30 days!
To set up AutoPay, sign in to your Self-Serve account, select the ‘Payment’ tab, then ‘Register for AutoPay’. From here, you can sign up for AutoPay or remove the feature, if you no longer want payments to automatically occur. If you would like to change the card that is automatically charged, scroll to the bottom of the ‘Payment’ tab, then select ‘Manage my card’. This will allow you to update or remove your credit or Visa Debit card.
Two options are available: "Replace this credit card" and "Remove this credit card"
Use "Replace this credit card" to update the CC info
If you're having trouble registering or updating your credit card, here are a few tips you can try:
- Make sure the billing information you entered is exactly as shown on your credit card statement.
- Do not include any apartment/condo/suite numbers, and do not enter any special characters or abbreviations in the address line.
If the plan details are not showing then you need to submit a ticket to PM for help. To submit a ticket to the Moderator Team, please start a conversation with the Public's virtual assistant, SIMon by clicking here or the icon (bottom right of your screen).
If you are still having problems contacting Public Mobile then click here. The link sends you to the private message function and adds the moderator team as recipient for a private message. You just have to enter a title and text in the body of the message describing the problem and post. The message will be received by the moderator team and they will respond to it. You will receive the response in your private message inbox.
Please note that account verification may be required when contacting the Moderator Team
