I activated a SIM card which I bought from London Drugs a month ago. I activated it and is in use with no problems. I bought a 2nd SIM card also at London Drugs today. But as soon as I enter the 19-digit SIM card #, the box turns red and flags it as INVALID SIM. I tried the fix suggested in the community forum: clear cache, wait one hour to try again, same thing. Is nayone able to help me, please. I wanted to port a number from another provider, billing cut-off is today. Thanks. @Moderator_Team SOS!
That's unfortunate, but you probably won't receive an answer from mods today...
You can also try with a different computer/device, a different browser, and private mode on the browser.
If your other provider is postpaid (not prepaid), the bill cutoff date isn't really important, they should refund you what you paid extra anyways - if they don't ask for it.
I'm seeing three options:
1, go back to the store, explain the problem, try to get another SIM for free.
2, buy an other SIM, and try to get a $10 credit in your account later with the mods.
3, wait for the mods to get back to you.