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Great Neighbour / Super Voisin

Invalid SIM

I activated a SIM card which I bought from London Drugs a month ago. I activated it and is in use with no problems. I bought a 2nd SIM card also at London Drugs today. But as soon as I enter the 19-digit SIM  card #, the box turns red and flags it as INVALID SIM. I tried the fix suggested in the community forum: clear cache, wait one hour to try again, same thing. Is nayone able to help me, please. I wanted to port a number from another provider, billing cut-off is today. Thanks. @Moderator_Team SOS!

Mayor / Maire

Re: Invalid SIM

That's unfortunate, but you probably won't receive an answer from mods today...

 

You can also try with a different computer/device, a different browser, and private mode on the browser. 

 

If your other provider is postpaid (not prepaid), the  bill cutoff date isn't really important, they should refund you what you paid extra anyways - if they don't ask for it. 

 

I'm seeing three options:

1, go back to the store, explain the problem, try to get another SIM for free.

2, buy an other SIM, and try to get a $10 credit in your account later with the mods.

3, wait for the mods to get back to you.

Great Citizen / Super Citoyen

Re: Invalid SIM

I would suggest taking it back to the store and asking for a replacement.

Good Citizen / Bon Citoyen

Re: Invalid SIM

Yikes, that is annoying considering when I bought mine from London Drugs they said it was "non-refundable".

Good Citizen / Bon Citoyen

Re: Invalid SIM

I would suggest contact the store and exchanging the SIM card.

 

Good luck!