Invalid SIM

[kesduncan]

Hello, I am in Canada and when I'm going to input my 19 digit SIM card number, it is coming up as invalid. I've checked and double checked, and re-typed it in, but nothing seems to be working. Has any one else had this issue? How can I fix it? Thanks! 

[_Daniel_]

This solution saved my sanity today during account creation, trying to activate my new SIM.  IE for the win!

[HALIMACS]

Hi @kesduncan 

That sounds frustrating.

Try the live chatting option reserved for activation assistance:

Online Activation Assistance

[kselmak]

Again my messages are gone

If you go to private messages create new message and put 

Moderator_Team

In the to field of you believe your sim is really crooked and you got it here

If you got it from someplace else please contact the seller

[jlarocque96 · Accepted solution]

@kesduncan 

Had the same problem . I was trying to run the activation in chrome incognito. 

1. Open Microsoft explorer

2. Copy all info from chrome (if you still have the window open you can use hotkeys) cntl-c and cntl-v.

3. Proceed with activation once all info entered. 

4. Wait and don't click away, mine took 2 mins to load to the next step. 

5. Follow rest of the steps. 

Good luck!

[kselmak]

This happened to me when my season expired and the sim was locked in

Did it ever check off right?

Take a picture of it and contact moderators they should be able to help

Where did you get the sim from?

Thanks

[Dunkman]

@kesduncan 

Is the SIM card brand new, never been used before? You can't reused previous used SIM cards.

Website can be finicky.  Try a different web browser, clear cache or incognito mode.