Invalid SIM

[ellen14]

Im trying to acitivate a new account for my husband. I did mine last week no problem. He just purchased a SIM card, I have checked the number several times but its still saying invalid. 

[CS_Agent]

Hi @shilpagoyal24,

Were you able to activate the sim card? If not, please feel free to send us a private message here https://bit.ly/2CDoc2k

Cheers,

Syed

[shilpagoyal24]

The moment I enter the SIM number at "https://activate.publicmobile.ca/" I get the message Invalid SIM. Have tried Microsoft edge, Chrome, fire fox and even samsung internet browser.

Nothing seems to work.

[srlawren]

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@renatomoreno wrote:

My SIM looks like not registered...891223************7..can ypu verify please ?

Renato

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@renatomoreno hi there.  First off, are you 100% sure your phone is compatible with Public Mobile?  If you aren't sure, please post your brand and model (be as specific as possible here--many models have sub-models that are for different regions of the world) and we can check for you.

If you're sure, then you will need to review this info and send a private message to the moderator team for account assistance:

How can you get help with your account, activation, or service?

• Please contact the Community Moderator Team to get gelp with you account.
• They are Public Mobile support employees who can help with your issue (More details).
• Click here to send them a private message.

In your message please include:

• PM Phone Number, 4 digit PIN, Account email address, Detailed explanation of your issue

Don't know your pin?--provide any 3 of the following:

• Complete mailing address, Email address, Alternate phone number, Date of birth, Last top up date & amount

How long until they reply?:

• Office Hours: Mon-Friday 9am to 9pm, and Saturday & Sunday from 9am to 7:30pm [Toronto Time].
• Messages are replied to during office hours, in the order in which they are received
• Typical response time is between 1-3 hours, depending on message queue, but can be up to 48 hours.
• There is no need to send multiple messages.

How can I view my private messages between myself and a Community Moderator?

• How to view and reply to your private messages

[renatomoreno]

My SIM looks like not registered...891223************7..can ypu verify please ?

Renato

[nechilds]

I had this same problem but using a different browser solved it for me. My husband also had the same problem and clearing his history/cookies/site preferences etc. worked for him. Hope it works for you too! 

[closng]

Hi @ellen14,

Have you tried using a different browser or if you are using Chrome, try using incognito mode to activate the SIM? If these two tricks don't work, you will have to message the Moderators for further assistance as @KMG mentioned above.

[CS_Agent · Accepted solution]

@ellen14, Thank you for reaching out to us and sorry for the inconvenience. Can you please send us a private message with your SIM Card# and the full name that should be on the account? Thank you! 

[KMG]

That's unfortunate.  Try sending a private message to the @CS_Agent and they should be able to help you out.  Include the complete SIM number in your message to them.