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MT13
Great Neighbour / Super Voisin

International call blocked

I have the free international calls add on promotion but when I try and call the UK it says the number is blocked. I have turned my phone off and on again but still no different.


Accepted Solutions

Re: International call blocked

@MT13 

Blocked?  What's the exact recording that you hear?  I am wondering if you're calling a number that doesn't accept calls from other countries. At least in North America, some toll free numbers are like that.

 

@abTest 

As a promotion was mentioned, I am thinking that this could be the free holiday giveaway add-on.

View solution in original post


All Replies
abTest
Mayor / Maire

Re: International call blocked

@MT13- It depends which long distance add-on you have.  The 'International' add-on does not include the UK.

EDIT:  There is a specific add-on for calls to the UK.

Re: International call blocked

@MT13 

Blocked?  What's the exact recording that you hear?  I am wondering if you're calling a number that doesn't accept calls from other countries. At least in North America, some toll free numbers are like that.

 

@abTest 

As a promotion was mentioned, I am thinking that this could be the free holiday giveaway add-on.

View solution in original post

JK8
Mayor / Maire

Re: International call blocked


@MT13 wrote:

I have the free international calls add on promotion but when I try and call the UK it says the number is blocked. I have turned my phone off and on again but still no different.


Check the format of the number.

 

Calling United Kingdom From Canada - Direct Dialing Numbers

To make a direct call to United Kingdom From Canada, you need to follow the international dialing format given below. The dialing format is same for calling United Kingdom mobile or land line from Canada.

To call United Kingdom from Canada, dial:
 
011 - 44 - Area Code - Land Phone Number
011 - 44 - 10 Digit Mobile Number
Triguy
Mayor / Maire

Re: International call blocked

Do you have the UK add-on ?

1000 U.K. Long Distance Minutes - $15

Calls made to numbers starting with the following UK codes are not included in UK calling from Canada and will not be completed when dialled: 4470, 44870-44879, 44843-44845.

hTideGnow
Mayor / Maire

Re: International call blocked

just want to confirm if you are calling in with this pattern

 

011 44 xxxx yyyyyy  (i.e.10 digits in the UK phone number where the format  in UK :   0 xxxx yyyyyy )

MT13
Great Neighbour / Super Voisin

Re: International call blocked

yes it was the free holiday add on 

AE_Collector
Mayor / Maire

Re: International call blocked

It seems to me that these international dialling problems are usually resolved by studying the exact numbers being dialled as others have mentioned. A number being dialled within a country may not necessarily be dialled from another country by just adding the international access code and country code. Unless you have always called the number but it just quit working now, try calling a different number for a comparison, google a number to call if necessary.

 

AE_Collector

abTest
Mayor / Maire

Re: International call blocked

@computergeek541 wrote:

 

@abTest 

As a promotion was mentioned, I am thinking that this could be the free holiday giveaway add-on.


@computergeek541- Thought about that after i posted.  I checked the holiday promo announcement (and about the first 8 pages of comments), but it was not specific about what INTL meant.  Was there ever a clarification?

 

z10user4
Mayor / Maire

Re: International call blocked

 @abTest : The list of countries was in the OP announcement. The last two Xmas gifts and the old 400 minute add-on are all the same. UK is included.

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