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Great Neighbour / Super Voisin

Incoming calls or text

Hi I'm jaspreet here 

I recently port my number in public 

And now i have the issues of no incoming calls or texting 

I can call to ANYONE with my public mobile but i didn't receive any call or text if any one know what is it so please help me 

 

Mayor / Maire

Re: Incoming calls or text


@JS6100 wrote:

Hi I'm jaspreet here 

I recently port my number in public 

And now i have the issues of no incoming calls or texting 

I can call to ANYONE with my public mobile but i didn't receive any call or text if any one know what is it so please help me 

 


If you've recently ported your number...it could take awhile depending on where you ported from. A voip number port could take a week or more.

Use the old sim until it quits. Then port should be complete.

Mayor / Maire

Re: Incoming calls or text

@JS6100 

When did you exactly port your number?  Which company did you port from?

 

It looks like that it is in the process of porting.  Not complete yet.  

Mayor / Maire

Re: Incoming calls or text

How long has it been since your port ?  Did you receive a confirmation text ?  Try rebooting your phone.  If it has been more then a few hours then submit a ticket by clicking on the question mark on the bottom right.

Great Neighbour / Super Voisin

Re: Incoming calls or text

This Friday i ported my number from.fido 

Town Hero / Héro de la Ville

Re: Incoming calls or text

@JS6100Sounds like you have a stuck port. You will need to contact the Moderators to see what information is missing / what cause your transfer to get stuck. You do still have your Fido account active right?

Mayor / Maire

Re: Incoming calls or text


@JS6100 wrote:

This Friday i ported my number from.fido 


Click on the ? in lower right side of the page to start process of contacting a moderator. It seems the port process is incomplete and they can help you.

Great Neighbour / Super Voisin

Re: Incoming calls or text

How can i contact the mediator 

 

I don't about the fido account 

Its active or not 

When i ported my number i checked the calling is working from my phone to other phone so that time i think it's working and done the port and i misplaced

fido sim 

Mayor / Maire

Re: Incoming calls or text

@JS6100 

Port is stuck.  Contact moderator as described above. 

 

Your Fido SIM card should still be working, so you can continue to use until your port is completed.  

Mayor / Maire

Re: Incoming calls or text


@JS6100 wrote:

How can i contact the mediator 

 

I don't about the fido account 

Its active or not 

When i ported my number i checked the calling is working from my phone to other phone so that time i think it's working and done the port and i misplaced

fido sim 


@JS6100  

To submit a ticket to the Public Moderator Team click here . Enter Submit Ticket and then click on the Contact Us button to access the Public Moderator Team Assistance form.

 

 

 

Hope this helps.