Incoming calls not working AND data too :(

[minahjang]

Hello. 

Today, I activated to public mobile. 

My phone model : SM-J327V

It doesn't working even if I set up correctly APN. 

Help me !!! 

Thanks. 

[GinYVR]

@minahjangSwap your SIM card to a phone that is working to narrow down if it is a hardware configuration issue or a Public Mobile issue.

[geopublic]

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@minahjang wrote:

Hello. 

Today, I activated to public mobile. 

My phone model : SM-J327V

It doesn't working even if I set up correctly APN. 

Help me !!! 

Thanks. 

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@minahjang  Can you post a screenshot of your APN settings.

[Anonymous]

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@minahjang wrote:

Hello. 

Today, I activated to public mobile. 

My phone model : SM-J327V

It doesn't working even if I set up correctly APN. 

Help me !!! 

Thanks. 

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If you transferred your phone number then that can take a period of time depending on where from.

Check Network Mode under Mobile Networks. Look for things like WCDMA, LTE, UMTS, HSDPA, 3G, 4G etc

Not just GSM.

[111111]

 Please try  reset network settings and turn LTE off  if you’re on a 3G plan that has helped me