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faleboyeh
Great Neighbour / Super Voisin

Incoming calls going direct to voicemail

Can a mod assist me in rectifying this issue?

I purchased 2 sim cards and both are not working 

They show they have public mobile service but when I call they both go direct to voicemail

Phone number was tranferred over 24 hours ago

 

Things that did not solve:

1) restart

2) airplane and dnd on and off

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Accepted Solutions
esjliv
Mayor / Maire

Re: Incoming calls going direct to voicemail


@faleboyeh wrote:

Can a mod assist me in rectifying this issue?

I purchased 2 sim cards and both are not working 

They show they have public mobile service but when I call they both go direct to voicemail

Phone number was tranferred over 24 hours ago

 

Things that did not solve:

1) restart

2) airplane and dnd on and off


Hello @faleboyeh ,

 

2 lines are curious here. Did you port both phone numbers over?

Try a Reset of your Network Settings. 

 

 

Cell numbers should only take 2-3 hours to complete.

Landlines and voip are usually longer, can take around 7 days, but hopefully less.

 

Do not cancel you previous provider's services until port/transfer is complete.

FYI - incoming calls are usually the last to port over.

 

Reach out to the Moderator team here in order to transfer your existing number to Public Mobile.  

View solution in original post


All Replies
S--S
Mayor / Maire

Re: Incoming calls going direct to voicemail

when your old sim card in your phone when porting your number. do you get a message from your old carrier asking to confirm if you would like to port your number.

Your reply should be: YES.

 

can you try it selecting the network to "3G ONLY"

for iPhone visit HERE 

or HERE 

 

for android visit HERE ,

 

if you still not working do one thing Make sure your phone is off before removing your SIM card,

and do rebooting your phone take your SIM card out and waiting for a 2 minute and put it back and turn on -This one is quick and simple.

 

what is mean for Rebooting the phone means to turn off your phone and turn it back on again.

 

or can you do try reseat the SIM card

1. power off your device

2. take out the SIM card,

3. wipe it clean SIM card,

4. put it back and power on,

5. toggling airplane mode off/on,  

 

and do again Rebooting your phone means to turn off your phone and turn it back on again.

 

if you still not working you have to Submit a ticket to customer service by Moderator Team,

 

Only one way to solve your issue , explanation to customer service by Moderator Team

and the are nice service Team the will help you 100%.

 

Here’s how to contact customer service by Moderator Team,

  • Get help with your account the easy way by starting a conversation with our virtual assistant, SIMon. It’ll take you to relevant help articles, or if it’s something more urgent, it can help you submit a ticket to the Moderator Team. Click HERE to get started.
  • or you can send a private message to Moderator Team  by Click HERE
  • You’ll need to be logged in to your Community account for the link to work.

 

  • please include in your message,
  • your account number, if you know it,
  • your phone number,
  • your account 4 digit pin,
  • your Email address,
  • explanation to them nice Team and nice service.

 

      Good Luck

Dunkman
Oracle

Re: Incoming calls going direct to voicemail

 

@faleboyeh 

Are you able to receive texts?  What about data?  Able to call out or text out?

 

It might be a stuck port.  Did you port from a mobile line, VOIP or landline?  For a stuck port, you should be able to text and dial out, but unable to receive texts or calls.  

softech
Mayor / Maire

Re: Incoming calls going direct to voicemail

@faleboyeh just want to confirm they are going to your Public Mobile Voicemail or voicemail from your old provider?

 

Also, you have already replied the SMS from your old provide with a YES?

 

esjliv
Mayor / Maire

Re: Incoming calls going direct to voicemail


@faleboyeh wrote:

Can a mod assist me in rectifying this issue?

I purchased 2 sim cards and both are not working 

They show they have public mobile service but when I call they both go direct to voicemail

Phone number was tranferred over 24 hours ago

 

Things that did not solve:

1) restart

2) airplane and dnd on and off


Hello @faleboyeh ,

 

2 lines are curious here. Did you port both phone numbers over?

Try a Reset of your Network Settings. 

 

 

Cell numbers should only take 2-3 hours to complete.

Landlines and voip are usually longer, can take around 7 days, but hopefully less.

 

Do not cancel you previous provider's services until port/transfer is complete.

FYI - incoming calls are usually the last to port over.

 

Reach out to the Moderator team here in order to transfer your existing number to Public Mobile.  

View solution in original post

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