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noelcurrie
Great Neighbour / Super Voisin

Incoming calls go direct to Voicemail

New SIM activated Mar26 with existing # ported from Shaw Mobile. SIM is recognised by phone. Outgoing calls OK. ALL incoming calls go direct to Voicemail. I submitted a 'Ticket' on Saturday 27, but NO RESPONSE from Modertor(s) as yet.


Accepted Solutions
Dunkman
Oracle

Re: Incoming calls go direct to Voicemail


@noelcurrie 

Are you able to receive texts?  If not, your port likely stuck. 

You can contact moderator as described above. Or faster to call Telus porting team at 

1-844-232-7678. This number can only be used for porting issues. 

View solution in original post


All Replies
Triguy
Mayor / Maire

Re: Incoming calls go direct to Voicemail

Check your settings are not set to do not disturb.

Modern response time can take up to 48 hours.

Dunkman
Oracle

Re: Incoming calls go direct to Voicemail


@noelcurrie 

Are you able to receive texts?  If not, your port likely stuck. 

You can contact moderator as described above. Or faster to call Telus porting team at 

1-844-232-7678. This number can only be used for porting issues. 

View solution in original post

RosieR
Mayor / Maire

Re: Incoming calls go direct to Voicemail


@noelcurrie wrote:

New SIM activated Mar26 with existing # ported from Shaw Mobile. SIM is recognised by phone. Outgoing calls OK. ALL incoming calls go direct to Voicemail. I submitted a 'Ticket' on Saturday 27, but NO RESPONSE from Modertor(s) as yet.


Hi @noelcurrie are you receiving texts and can send out texts?  Is your data ok?  Receiving calls (although going to voicemail) and texts are the last things to activate when porting.  Your port is complete. 

 

As already suggested above, please make sure that "Do not Disturb" is off.

 

Log out.  Before you log back in, delete browsing history, cache and cookies.  If needed, use another browser, and go incognito.

 

Welcome to Public Mobile

 

RosieR 

popping
Oracle

Re: Incoming calls go direct to Voicemail


@noelcurrie wrote:

New SIM activated Mar26 with existing # ported from Shaw Mobile. SIM is recognised by phone. Outgoing calls OK. ALL incoming calls go direct to Voicemail. I submitted a 'Ticket' on Saturday 27, but NO RESPONSE from Modertor(s) as yet.


Click the envelop icon at the top right of this page to check your messages SENT box. 

If you do not find your ticket sent on Saturday Feb 27, you had not created a support yet.  Create another ticket using the chat bubble at the bottom right corner of this page.

If you find the ticket you sent, moderator may be busy with other ticket.  You should get your reply soon.  Watch your private message INBOX.

 

You can call the Telus porting support number provided by @Dunkman to send port request to Shaw Mobile again..

You need to put back your Shaw Mobile SIM card in your phone so that you can receive Shaw Mobile port request text message. 

 

If you do not reply yes, Shaw Mobile will not release your phone number to PM.  Your incoming calls or texts will not work until Shaw Mobile release your phone number to PM.

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