10-01-2018 06:18 PM - edited 01-05-2022 02:00 AM
HI all. I'm new to PM (as of Sep 28th). It seems as though my port from my previous carrier to PM is stuck. I've messaged the MODS on Friday evening. It's now Monday evening and still no response. I've taken the SIM out, shut the phone down, put the SIM back in and rebooted. I've made sure all APN settings are correct. Still not working. 2 of my 3 bosses complained to me that my phone isn't working as I've missed out on calls and important MMS messages from job sites. Any other suggestions to try other than message the MODS since I'm still waiting on a response? Thanks!!
@CS_Agent
10-01-2018 09:17 PM
Continue to use the Bell SIM until it doesn’t work. Once the moderators get the port completed, the Bell SIM will stop working, and the ported number will work fully on your PM sim.
10-01-2018 08:55 PM
Was unavailable to reply while commuting home. The Bell SIM was still receiving calls. MODs just responded now. Hopefully I'll get resolution soon.
Thanks for all the tips! 😊
10-01-2018 08:10 PM
@srlawren, that’s my thought too. Wonder if he will answer this question for us.
10-01-2018 08:08 PM
@stonechucker wrote:Have you confirmed your old sim is no longer working? I see many have suggested this, but I have not seen you confirm or deny it is working yet.
@stonechucker I'm going to say no, based on @MelKB's previous reply:
@MelKB wrote:Yeah and I'm being billed by both companies at the moment 😞 I understood signing up for PM that there was no actual customer service department, but going on 72 hours and still no response makes me nervous. This is my sole phone line.
10-01-2018 07:12 PM
Have you confirmed your old sim is no longer working? I see many have suggested this, but I have not seen you confirm or deny it is working yet.
10-01-2018 06:48 PM
I ported over around 7:00pm on Friday night, so it's likely I'm stuck. I messaged the @CS_Agent on Friday night after waiting a few hours for the process to complete. Sadly, I'm still waiting for a response.
10-01-2018 06:46 PM - edited 10-01-2018 06:47 PM
@krazykiwi wrote:Might be a provisioning problem within the PM system
@krazykiwi No, unlikely. if it were provisioning issue, the outbound talk and/or sms wouldn't work either.
@MelKB wrote:No, I ported over from my previous mobility company, but the guy at Wal-mart was new, so I was really hoping there was a simple step somewhere that maybe he had missed that I could correct and get my full service up and running.
@MelKB if it's been more than about 3 hours since the Walmart rep keyed in your info, it's likely they mistyped something and the port has failed. Waiting for a response from the moderator team is your only option at this point, sadly.
10-01-2018 06:43 PM
10-01-2018 06:36 PM
Thanks, I'll look into that.
10-01-2018 06:35 PM
@MelKB wrote:Yeah and I'm being billed by both companies at the moment 😞 I understood signing up for PM that there was no actual customer service department, but going on 72 hours and still no response makes me nervous. This is my sole phone line.
If your data is working fine you can get a free 2nd or 3rd or 4th etc reliable number to text or call from the app store, fongo, textnow, etc Some of them are free calling, some of them are free texting, some of them are free both
10-01-2018 06:33 PM
@MelKB wrote:Yeah and I'm being billed by both companies at the moment 😞 I understood signing up for PM that there was no actual customer service department, but going on 72 hours and still no response makes me nervous. This is my sole phone line.
Yeah, I understand your predicament. The cost of a cheap tier 3 carrier...less for less!
10-01-2018 06:31 PM
Yeah and I'm being billed by both companies at the moment 😞 I understood signing up for PM that there was no actual customer service department, but going on 72 hours and still no response makes me nervous. This is my sole phone line.
10-01-2018 06:29 PM
@MelKB wrote:No, I ported over from my previous mobility company, but the guy at Wal-mart was new, so I was really hoping there was a simple step somewhere that maybe he had missed that I could correct and get my full service up and running.
Might be a provisioning problem within the PM system, either way the MODs need to fix it!
10-01-2018 06:28 PM
No, I ported over from my previous mobility company, but the guy at Wal-mart was new, so I was really hoping there was a simple step somewhere that maybe he had missed that I could correct and get my full service up and running.
10-01-2018 06:28 PM
@MelKB wrote:Data seems ok for the most part. Just incoming MMS and calls. Outgoing and web seem ok as does email.
Try your old sim, if it works then it is a stuck port for sure.
10-01-2018 06:27 PM
Data seems ok for the most part. Just incoming MMS and calls. Outgoing and web seem ok as does email.
10-01-2018 06:24 PM
@MelKB wrote:HI all. I'm new to PM (as of Sep 28th). It seems as though my port from my previous carrier to PM is stuck. I've messaged the MODS on Friday evening. It's now Monday evening and still no response. I've taken the SIM out, shut the phone down, put the SIM back in and rebooted. I've made sure all APN settings are correct. Still not working. 2 of my 3 bosses complained to me that my phone isn't working as I've missed out on calls and important MMS messages from job sites. Any other suggestions to try other than message the MODS since I'm still waiting on a response? Thanks!!
@CS_Agent
As @Dunkgirl mentioned, if you have a stuck port there is nothing we can do. However, your old sim should still work with your old number. If so, keep using it until it stops working then put in your PM sim.
10-01-2018 06:23 PM
After you porting from a landline phone? If you are, it can take 3-5 business to complete the port and you can run into this problem while waiting.
10-01-2018 06:20 PM - edited 10-01-2018 06:21 PM
@MelKB wrote:HI all. I'm new to PM (as of Sep 28th). It seems as though my port from my previous carrier to PM is stuck. I've messaged the MODS on Friday evening. It's now Monday evening and still no response. I've taken the SIM out, shut the phone down, put the SIM back in and rebooted. I've made sure all APN settings are correct. Still not working. 2 of my 3 bosses complained to me that my phone isn't working as I've missed out on calls and important MMS messages from job sites. Any other suggestions to try other than message the MODS since I'm still waiting on a response? Thanks!!
@CS_Agent
Sounds like you have to wait as you probably have a partially completed port 😞
Is your data working ok? You could download a free VOIP app such as fongo to use for now.