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Mayor / Maire

Re: IMEI number not recognized

Everything working
I think pm imei check link is not super reliable
But as a mention before as long phones from big carrier they usually work with public mobile
Welcome to pm
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Great Neighbour / Super Voisin

Re: IMEI number not recognized

Hi All. I am in the same position as the OP. I just bought a brand new unlocked Moto G6 Play from Costco.  I haven’t taken it out of the box yet. When I use the public mobile IMEI checker it says “device not recognized”.  I went to the website recommended in this thread called “willmyphonework” and this Motorola model is not listed.  I would like to become a public mobile customer but I need to know if my phone will work before I sign up.  Can anyone help?

Mayor / Maire

Re: IMEI number not recognized

@JuniperDog- If it is the Moto G6 Play listed on  https://www.gsmarena.com/motorola_moto_g6_play-9002.php, it should be compatible.  It has band 4 which is the primary data band for LTE, and has the required bands for 3G (talk).

BTW, the IMEI checker only checks to see if a phone has been reported as lost/stolen.  It does not reliably indicate if a phone is compatible with the Public Mobile network.

Great Neighbour / Super Voisin

Re: IMEI number not recognized

Yes it looks the same. Thanks. I don’t like the word “should” in your message, but I guess that’s the best you can do without holding it in your hands? Smiley Happy

Re: IMEI number not recognized


@JuniperDog wrote:

Hi All. I am in the same position as the OP. I just bought a brand new unlocked Moto G6 Play from Costco.  I haven’t taken it out of the box yet. When I use the public mobile IMEI checker it says “device not recognized”.  I went to the website recommended in this thread called “willmyphonework” and this Motorola model is not listed.  I would like to become a public mobile customer but I need to know if my phone will work before I sign up.  Can anyone help?


Yes, this phone will work on Public Mobile.  The IMEI checking tool isn't reliable anyway and somtimes gives incorrect results.  It's really there for convenience purposes, but customers are in no way required to run this check before signing up.

 

Costco stoes in Canada and costco.ca will be selling only Motorla phones that carry Canadian warranties, meaning that these devices are versions that are optimiazed to work as many networks as possible that Canadians use.  This particular model will work on any carrier in Canada.

Great Neighbour / Super Voisin

Re: IMEI number not recognized

Hi

I brought my mobile phone (Asus Zenfone max pro m2) yesterday.

Today I check my IMEI number to know my phone's specs in (imei.info),but it says that we are sorry at this moment we can't find any of this number

What should I do now?

Re: IMEI number not recognized


@Nazeer_Khan wrote:

Hi

I brought my mobile phone (Asus Zenfone max pro m2) yesterday.

Today I check my IMEI number to know my phone's specs in (imei.info),but it says that we are sorry at this moment we can't find any of this number

What should I do now?


There is nothing to do.  There is no requirement to check the IMEI when signing up.  You need to ensure that it is compatible, but the online checker is full of mistakes anyway.  The manufacturer is usually a far more accurate provider of that type of network type and radio frewuency information.  Pretty much you need to know what you are purchasing.  At the very least, you need to make sure that the phone has at least 850 and/or 1900MHz on 3g or phone calls won't be possible.

Great Citizen / Super Citoyen

Re: IMEI number not recognized

Before buying a new phone, to check compatibility you can always go to https://willmyphonework.net and put in all the info to see.