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Great Neighbour / Super Voisin

I was charged twice

Need to know how I could get a 2nd charge on my card be refunded

Deputy Mayor / Adjoint au Maire

Re: I was charged twice

This can only be done by public mobile employee. 

Send your account info to @Moderator_Team via private message.

They will deal with it.

Great Neighbour / Super Voisin

Re: I was charged twice

Just put 

@Moderator_Team?

Town Hero / Héro de la Ville

Re: I was charged twice


@Mamasita11 wrote:

Need to know how I could get a 2nd charge on my card be refunded


What had happened that PM charged you twice?

 

It will take 2 - 3 months to get a refund.  Moderator may give you credit in your account to be used for your future renewal(s).

Great Neighbour / Super Voisin

Re: I was charged twice

That's horrible and it was 2 different amounts

Deputy Mayor / Adjoint au Maire

Re: I was charged twice

Yes, you clicked that user, and on the right side you click "Send private message"

 

Model Citizen / Citoyen Modèle

Re: I was charged twice


@Mamasita11 wrote:

Need to know how I could get a 2nd charge on my card be refunded


@Mamasita11

 

Send a message to moderator team. Click this to message the moderators.  Please include in the private message your phone number, name, your account number and PIN code with as much detail as possible to prevent the need for more contact so they can solve the issue right away.

Community moderators are available from Monday to Friday from 9am (EDT) to 9pm (EDT) Saturday and Sunday from 9am (EDT) to 7pm (EDT) and strive to answer within the hour, but in peak periods could be up to 48 hours. Please be patient

More about contacting moderator team Click Here

 

Mayor / Maire

Re: I was charged twice


@Mamasita11 wrote:

That's horrible and it was 2 different amounts


@Mamasita11 did you do an immediate plan change?


>>> ALERT: I am not a moderator. For account or activation assistance, please click here.
Great Neighbour / Super Voisin

Re: I was charged twice

Yes

Mayor / Maire

Re: I was charged twice

@Mamasita11 this is why you are seeing multiple charges.  You didn't read the warnings and went ahead.  When you do an immediate plan change, it cancels your current plan and cycle--without refund--and starts a brand new cycle for you on the new plan, for which you are immediate charged.  This is how the immediate plan changes work.  You had another option available to you which was to schedule the plan change for your next renewal date, which would not have incurred this extra cost.  

 

Because you clearly didn't understand how it would work, you should probably reach out to the moderator team via private message (more here) and politely ask if they can credit your public mobile account as a good will gesture, the funds of which will be applied automatically toward your next renewal payment.  They are under no obligation to do this, but are generally pretty good about doing so when asked.  Please be patient, they seem to have about a 2-3+ day backlog of requests at the moment, so it may take them a while to get back to you.


>>> ALERT: I am not a moderator. For account or activation assistance, please click here.