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Itsrz
Great Neighbour / Super Voisin

I want to talk to a human

 

Accepted Solutions
darlicious
Mayor / Maire

Re: I want to talk to a human

@Itsrz 

You can message a human after submitting a ticket via simon by clicking the chat bubble at the bottom right corner of your screen. What's the nature of your problem? Maybe we can solve it for you.

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All Replies
z10user4
Mayor / Maire

Re: I want to talk to a human

 @Itsrz : Do you have friends or family in the house? Your neighbours? 🙂

There's no actual talking to the support people. It's all done using the private messaging system.

darlicious
Mayor / Maire

Re: I want to talk to a human

@Itsrz 

You can message a human after submitting a ticket via simon by clicking the chat bubble at the bottom right corner of your screen. What's the nature of your problem? Maybe we can solve it for you.

View solution in original post

HALIMACS
Mayor / Maire

Re: I want to talk to a human

I'm a human.

 

You can talk with me (or any of us).

 

😀

RosieR
Mayor / Maire

Re: I want to talk to a human

Hi @Itsrz I'm RosieR.  I am a human.  May I help you?

 

The amazing community is full of very smart very knowledgeable humans ready and able to help fellow customers.  

 

Welcome to Public Mobile and the community

 

RosieR

Staliger
Mayor / Maire

Re: I want to talk to a human

@Itsrz We are all humans here and can help you. Let us know your concerns and we may be able to sort them out!😀 In case you want to speak with PM's rep, create a ticket by clicking on the bubble in the right corner and follow directions of the bot, or type "talk to moderator" there.

esjliv
Mayor / Maire

Re: I want to talk to a human

@Itsrz , if you have an "account specific issue" then the Public Mobile Moderators may need to be engaged.

See more here on how to contact them: https://www.publicmobile.ca/en/on/get-help/articles/contact-a-moderator

 

But majority of the posts that members submit on the Community Forum can be solved by your fellow Community Members, like those who have already posted or myself, esjliv. Hello, nice to meet you.

 

Give it a shot...what seems to be the issue. Please do not post any private info. as this is a Public Forum.

Spudster
Deputy Mayor / Adjoint au Maire

Re: I want to talk to a human

Darn... i am a robot.

 

So close....

stevenanto
Model Citizen / Citoyen Modèle

Re: I want to talk to a human

Lots of humans here to help, some of us might be robots (just joking) ask away and we will most likely be able to help or direct you in the right track.

hTideGnow
Mayor / Maire

Re: I want to talk to a human

.. in fact if you have problem with Porting, there is a really a hotline you can talk to human..  🙂

 

if not, you might have to talk to us here.. honest, not sure how many members here are real human 😛

Need Help? Let's chat.