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Great Neighbour / Super Voisin

I ordered a sim card but the shipping is wrong (no app # or street #)

Hi,

I ordered it yesterday. I modified the address in the store account but the order still has the wrong address. I need it to modified.

Can a moderator help on this before it is shipped ?

Thanks.


Accepted Solutions
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Model Citizen / Citoyen Modèle

Re: I ordered a sim card but the shipping is wrong (no app # or street #)

@azerty  you can try,  do you have a self service account? If not, use this private message link to contact contact them directly  https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Keep an eye on the envelope top right of your screen. The mods answer will show up there. 

You can also enable email notification to receive a private message notification in your email INBOX.
My settings > PREFERENCES > Private Messenger > enable "Receive email notifications for new private messages" > Save

View solution in original post


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Mayor / Maire

Re: I ordered a sim card but the shipping is wrong (no app # or street #)

@azerty 

Create a moderator support ticket for help using the ? button at the right side bottom corner of this page.

1. Tell SIMon what is the issue
2. Ask for "moderator"
3. SIMon will give your 2 choices. Click on the "Account-specific question"
4. Then, click on "No, I want a human"
5. Click "Submit a ticket"
6. Follow instruction to create support ticket.

After submitted a ticket, members should check their private message SENT folder for their ticket which they just created.
If you cannot find your ticket in your SENT box, You did not create your support ticket yet. Also monitor your INBOX for any reply from moderator.
Click the envelop icon at the top right corner to access your private message mailbox.

 

You can also enable email notification after you receiving a private message at your INBOX.
My settings --> PREFERENCES --> Private Messenger --> enable "Receive email notifications for new private messages' --> Save

Highlighted
Model Citizen / Citoyen Modèle

Re: I ordered a sim card but the shipping is wrong (no app # or street #)

@azerty  you can try,  do you have a self service account? If not, use this private message link to contact contact them directly  https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Keep an eye on the envelope top right of your screen. The mods answer will show up there. 

You can also enable email notification to receive a private message notification in your email INBOX.
My settings > PREFERENCES > Private Messenger > enable "Receive email notifications for new private messages" > Save

View solution in original post