I need to unlock my online access. How I can reach the support?

[Dankaroo]

Online access... What in the world is that. You mean access to Internet in general? To Data? To your account? Please rephrase next time or when you contact support you might end up getting the wrong answers by confusing them...

[computergeek541]

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@slash407 wrote:

go to getting started and then click on start new thread and then for sender, type moderator

welcome to PM by the way

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Your instructions for sending a private message are not correct.  There is  no sender option when you are creating a thread.  The only option available for a thread is the title.  You could tag the moderators, but to send a private message, that cannot be done from within a thread.  Instructions for sending a private message to a moderator have already been previously provided.

[MoreYummy]

OP probably already have it solved by moderator now?!

[ShawnC13]

To send a private message to a moderator click this link and describe your issue.

Community Moderators are available from Monday-Friday 9am(Eastern) to 9pm(Eastern) and Saturday, and Sunday from 9am(Eastern) to 7:30pm(Eastern)

More info on moderators

[Alex888 · Accepted solution]

First, try the password reset button. If that doesn't work you will need to go here https://productioncommunity.publicmobile.ca/t5/Knowledge-Base/The-Public-Mobile-Moderator-Team/ta-p/... to contact a moderator.