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Good Citizen / Bon Citoyen

I need my account number

Can anyone help me with this please?

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Model Citizen / Citoyen Modèle

Re: I need my account number

@Jeremy2 if you log into your self service account, your account number is at the top right hand side of your page.

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Oracle

Re: I need my account number

@Jeremy2 , it is on the top corner of the webpage when you login to your self serve account.  

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Good Citizen / Bon Citoyen

Re: I need my account number

I have logged in to my self serve account and there is no number there? Thank you for your last response any thing I could be missing or doing wrong?

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Good Citizen / Bon Citoyen

Re: I need my account number

Its right below username, balance and logout. Its in white. 

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Model Citizen / Citoyen Modèle

Re: I need my account number

@Jeremy2 , even the help articles point to it being there https://www.publicmobile.ca/en/bc/get-help/articles/finding-your-account-number . It's a 14 digit number top right of your screen when you log into your self service account here https://selfserve.publicmobile.ca/Overview/

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Oracle

Re: I need my account number

@Jeremy2 Take a look at the screenshot shown below:

 

NDesai_0-1585014871065.png

 

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Good Citizen / Bon Citoyen

Re: I need my account number

I can’t log it will not allow me to and i have not seen that screen before

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Good Citizen / Bon Citoyen

Re: I need my account number

I have been locked out of my account I need my old account number so I can switch my temp phone number to my old/original phone number I bought a new sim today because I lost my old one but I really need the same number can anyone on here actually help please

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Model Citizen / Citoyen Modèle

Re: I need my account number

@Jeremy2 try clearing your browser history, going to private/ incognito mode and try again to login. If you know the answer to your secret question. You can try the reset password link. If you don't and cannot login. Then you have to contact the moderators directly through private message using this link. Ask them to send you a password reset link.  You can change your sim from within https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Keep an eye on the envelope top right of your screen.  The mods answer will show up there.