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I have the auto pay and payment was made march 20th and today my service is suspended.

arruda1
Great Neighbour / Super Voisin

I have the auto pay and payment was made march 20th and today my service is suspended and asking me to pay again. Please help me as I cannot contact anyone. 

 

 

5 REPLIES 5

hycm53
Mayor / Maire

@arruda1  Do you have any available funds in your account? If you don’t, make sure you fill up exactly bank information.  I have auto pay on March 20 same as you, and get text message from PM:” Public Mobile here. Thank you for your payment. Your plan has been successfully renewed!”


@Sjsj101  a écrit :

I am having the same problem my account was paid on 17th with I had added the funds way before the 17th and now too my phone is suspended and I don't know how to get a hold of anyone to fix it


Same as the message above yours...reach the moderator here..https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 and be patient..

Sjsj101
Good Citizen / Bon Citoyen

I am having the same problem my account was paid on 17th with I had added the funds way before the 17th and now too my phone is suspended and I don't know how to get a hold of anyone to fix it

Lieux
Oracle
Oracle

@arruda1  a écrit :

I have the auto pay and payment was made march 20th and today my service is suspended and asking me to pay again. Please help me as I cannot contact anyone. 

 

 


Yes you can contact the moderator here....https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 give them details of your problem. Waiting time is few hours to 2 days. Be patient.

LovesToPM
Mayor / Maire

The problem could be related to the legacy plan issue others are having today.

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