I didn't sign up!

[DQuaN]

I've recevice an email thanking me for sigingin up to this service when i did no such thing.   Someone is using my email address fraudulently so I want the account cancelled. 

[Korth]

I should've specified email account. Login, change password, change backdoor "security" question stuff.

And while you're at it, read your emails. They'll contain any information you need to login to "your" Public Mobile account, or at least they'll contain any information you need to provide to Public Mobile when requesting a Self-Serve password reset (which can be sent to your email).

Public Mobile can't do anything about email fraud. Change your phone screenlock PIN/etc, don't let it autoconveniently login to attached email accounts - don't make it easy for anyone to fraud you again.

[AE_Collector]

As I have been saying lately....

Never a dull moment around here!

AE_Collector

[Anonymous]

---

@computergeek541 wrote:

---

@Korth wrote:

@DQuaN 

Just login to your account and change your password.

---

DQuaN isn't a customer and doesn't have an account to log into. 

---

But it would be fun. That'll learn'em. 🙂

[computergeek541]

---

@Korth wrote:

@DQuaN 

Just login to your account and change your password.

---

DQuaN isn't a customer and doesn't have an account to log into. 

[Korth]

@DQuaN 

Just login to your account and change your password.

[hairbag1]

Hubby/Wifey didn't start a new account ?....maybe the kids ?

If not, scroll to top of page click on Get Help / Chat with Simon to start process of moderator assistance.

Hey...why not just start a new PM account yourself while you're here !!  😎

[computergeek541 · Accepted solution]

I suspect that this isn't an attempt at fraud, but rather someone typing in the wrong e-mail address. An account/plan that has been paid for isn't going to get cancelled. What you can do is send a private message to Moderator_Team and ask them to contact the customer to have a correction made.