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tmckee
Good Citizen / Bon Citoyen

I'd Like to Change My Number Before 30 days

I chose the wrong region when picking my phone number and would like to change it to the right one to get the right area code before I text people my new phone number. How do I go about doing this? Thanks in advance.


Accepted Solutions
esjliv
Mayor / Maire

Re: I'd Like to Change My Number Before 30 days


@tmckee wrote:

I chose the wrong region when picking my phone number and would like to change it to the right one to get the right area code before I text people my new phone number. How do I go about doing this? Thanks in advance.


Sorry to hear of your experience @tmckee .

 

I would be inclined to contact the Public Mobile Moderators to see if there is anything they could do. Explain the ordeal you went through.

 

To contact the Public Mobile Moderator_Team, there are two ways to reach them:

1 -  Click the bubble comment circle on the bottom right hand side of your screen, or use this link to:

Get Help With SIMon the Public Mobile chatbot

OR

2 - Use this link to:

Private Message to Public Mobile Moderators(PM Customer Service Representatives)

View solution in original post


All Replies
Jb456
Mayor / Maire

Re: I'd Like to Change My Number Before 30 days

@tmckee 

 

PM allows one change per 30 days.

 

Log into your account and click change number. Orange arrow on picture below.

 

 

Screenshot_20200629_182641.jpg

Re: I'd Like to Change My Number Before 30 days


@tmckee wrote:

I chose the wrong region when picking my phone number and would like to change it to the right one to get the right area code before I text people my new phone number. How do I go about doing this? Thanks in advance.


If you're a new customer and just activated with that mistaken numberr, you can make a change immediately in your self serve account. If you've just changed to a new number, sorry, but you'll have to wait the 30 days.

tmckee
Good Citizen / Bon Citoyen

Re: I'd Like to Change My Number Before 30 days

I've gone through the regular stages of changing my number, but when I click submit, it says phone number change fail. I assume it's because it has not been 30 days since I got my original number

Re: I'd Like to Change My Number Before 30 days


@tmckee wrote:

I've gone through the regular stages of changing my number, but when I click submit, it says phone number change fail. I assume it's because it has not been 30 days since I got my original number


The number chosen during activation doesn't count as a phone number change. The 30 day change restriction is only supposed to apply if you already made a number change after the time of original activation.

Jb456
Mayor / Maire

Re: I'd Like to Change My Number Before 30 days

@tmckee  did you make a change of number already within 30 days? Or when you signed up and picked a number that is the only number you had?

 

If only number you had was the first number from signup. Clear internet cookie/history cache open a browser in incognito mode. Try to change again.

 

If you got original number than changed it to another number and now trying to change it again. You're out of luck as it's one change per 30 days.

tmckee
Good Citizen / Bon Citoyen

Re: I'd Like to Change My Number Before 30 days

In store, they were having issues with the signing up process. I was standing there for 1.5 hours and I had twin babies at home waiting for dinner so I couldn't hang around. They had already begun the process and picked a random city for me just to give me a number to finish the process myself at home. When I changed it myself, this is when I picked the wrong region. So, it was my first time trying to navigate the phone numbers myself when I made the mistake. 

Jb456
Mayor / Maire

Re: I'd Like to Change My Number Before 30 days

@tmckee  unfortunately you will not be able to make another change for 30 days. 

 

 

RosieR
Deputy Mayor / Adjoint au Maire

Re: I'd Like to Change My Number Before 30 days


@tmckee wrote:

In store, they were having issues with the signing up process. I was standing there for 1.5 hours and I had twin babies at home waiting for dinner so I couldn't hang around. They had already begun the process and picked a random city for me just to give me a number to finish the process myself at home. When I changed it myself, this is when I picked the wrong region. So, it was my first time trying to navigate the phone numbers myself when I made the mistake. 


Hi @tmckee so sorry to hear this, because that means that when you changed your number that would have counted to one change per 30 days.  Now you will have to wait for 30 days to change your number again.  That is just how the system works.

 

Stay safe.

mimmo
Oracle

Re: I'd Like to Change My Number Before 30 days

@tmckee  what plan did you get?  I ask because there is one way around the limit which is porting a new number .  You could say buy a lucky sim for $5 and get a 15$ plan then port that number to your pm sim  this is an option day if you were on a $40 plan.

 

You could also get a fongo it textnow free Canadian tel number and then port that number( not sure details/limitations with this option).   Others will I'm sure add.  

 

Or another option is to activate a new pm sim and use your current account as the referral gets you $10 credit.  But really only " worth it" if you picked the 15 or 20 plans.

 

 

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