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Good Citizen / Bon Citoyen

I cant receive calls

I activated my account yesterday but for some reason, I can't receive any calls. I can text and make calls but no income calls. could someone please help.... Thanks

Great Neighbour / Super Voisin

Re: I cant receive calls

Hi ahadj080, 

 

Are you able to call yourself and reach your voicemail?

Town Hero / Héro de la Ville

Re: I cant receive calls


@ahadj080 wrote:

I activated my account yesterday but for some reason, I can't receive any calls. I can text and make calls but no income calls. could someone please help.... Thanks


@ahadj080Was this a new number from public mobile or did you port your number from another company? You mentioned you can text, does this include incoming text as well? Have you tried rebooting your phone? When someone calls you do they get an error or does it go to your voicemail?

Good Citizen / Bon Citoyen

Re: I cant receive calls

I transferred my number from Chatr. I can receive and send text. I rebooted my phone many times still not working. When I call my number it says unable to reach this user

Great Neighbour / Super Voisin

Re: I cant receive calls

Sounds like you might need to get in touch with the moderators to get your port sorted out. 

 

Head here: https://productioncommunity.publicmobile.ca/t5/notes/composepage

Click "New Message", and then for the "Send To" box, put "Moderator_Team". It should come up once you start typing. 

TMS
Model Citizen / Citoyen Modèle

Re: I cant receive calls

Your port isn’t complete yet. 

 

Contact company where port is coming from and ask if everything is ok and that there is not any problems.  Smiley Happy

 

 

Re: I cant receive calls

Try your Chatr sim while things are taking time to complete.  You'll know it's complete when the Chatr sim stops working.

 

Good Citizen / Bon Citoyen

Re: I cant receive calls

I transferred my number from Chatr. I can receive and send text. I rebooted my phone many times still not working. When I call my number it says unable to reach this user

Good Citizen / Bon Citoyen

Re: I cant receive calls

When I call my self it says I'm unable to reach the user.. same voice from my old carrier 

TMS
Model Citizen / Citoyen Modèle

Re: I cant receive calls

Insert Chatr sim (as stonechucker mentioned) and see if you can make a call from that. If you can make a call from the Chatr sim your port isn’t complete.