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Jcraik
Good Citizen / Bon Citoyen

I cannot log into my self serve option, saying my password is incorrect

I need help and I am getting frustrated as its been over 3 days of troubles I am having just trying to get my sim card to work.

Thanks

Triguy
Mayor / Maire

Re: I cannot log into my self serve option, saying my password is incorrect

Try the forgot password link.  https://selfserve.publicmobile.ca/forgot-password/

totalUser
Mayor / Maire

Re: I cannot log into my self serve option, saying my password is incorrect

If you can t reset your password please contact moderators

Daps
Deputy Mayor / Adjoint au Maire

Re: I cannot log into my self serve option, saying my password is incorrect

If you cant reset your password, ask the moderator team for help.
Click on the green question mark on bottom right to start the chatbot.
Enter your problem details and submit a ticket to moderators.

Jcraik
Good Citizen / Bon Citoyen

Re: I cannot log into my self serve option, saying my password is incorrect

One moderator told me my account was set up with auto pay and gave me the last 4 digits of the card its set up too which does not match a card I own, Im extremly annoyed

ChuckYeah
Mayor / Maire

Re: I cannot log into my self serve option, saying my password is incorrect

Did you activate your sim online or in store? If in store, you may still have to register for a self serve account.

https://selfserve.publicmobile.ca/self-registration/

Jcraik
Good Citizen / Bon Citoyen

Re: I cannot log into my self serve option, saying my password is incorrect

It also kept giving me an error while i tried to set up the account about how it was not able to accept my credit card at that time, but now today i cant even try again because the sim card is not available now

Jcraik
Good Citizen / Bon Citoyen

Re: I cannot log into my self serve option, saying my password is incorrect

I tried to activate it online but it was not working, but now that the sim card when I try to activate again says its unavailable makes me think it is but I dont know how to tell

ChuckYeah
Mayor / Maire

Re: I cannot log into my self serve option, saying my password is incorrect

In order to change the sim card number, if that is the issue, you have to get into self serve to do that. However, once you get in, clearing your cache and opening your browser in incognito mode will get rid of some of those types of errors. 

Jcraik
Good Citizen / Bon Citoyen

Re: I cannot log into my self serve option, saying my password is incorrect

but i cant even get into self serve becuase i dont have a number

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