05-07-2020 10:47 AM - edited 01-05-2022 10:41 AM
Hello I created ID in yesterday for purchasing SIM card. The SIM card fee was go out from my bank account, but I can't receive an email about this purchase and I can't access my account on your web site. Furthermore I tried 'find my password', when I entered my email adress they said that 'Sorry, we’re unable to verify your email address.'. What should I do? How can I access in my account and receive purchasing e-mail?
05-07-2020 11:07 AM
@Naepalm wrote:@Anonymous same, I didn't see anyone reply to this then as soon as I posted there were more LOL People are quick to respond which is awesome!
I've been on my tablet with a keyboard more for the last while. I had previously mostly been on a laptop/desktop. I see this effect with my phone and now somewhat with the tablet. I never saw it with the laptop. Hit refresh...it refreshed. It could be settings in the browser somehow. Dunno. Carry on.
05-07-2020 10:57 AM
@Anonymous same, I didn't see anyone reply to this then as soon as I posted there were more LOL People are quick to respond which is awesome!
05-07-2020 10:53 AM - edited 05-07-2020 10:55 AM
@Jenna321 wrote:Hello I created ID in yesterday for purchasing SIM card. The SIM card fee was go out from my bank account, but I can't receive an email about this purchase and I can't access my account on your web site. Furthermore I tried 'find my password', when I entered my email adress they said that 'Sorry, we’re unable to verify your email address.'. What should I do? How can I access in my account and receive purchasing e-mail?
The SIM purchasing "account" is just a temporary thing. You needed to give a valid email address. Why can't you "receive an email" from that purchase? Did you make a mistake on the address?
Edit: ninja'd I think my browser doesn't always refresh to new posts somehow
05-07-2020 10:52 AM - edited 05-07-2020 10:56 AM
Have you tried to reset your password?
Click this link and click Forget your password?
It should take you to a page and will ask you to put in your email address/Security Question you set up when you opened the account.
This log in only works when you activate the Simcard.
When you get the Simcard, you can activate a plan, It will then ask you to pay for a plan. Then you will be able to log in to an account that you have the plan active on.
Cheers
05-07-2020 10:52 AM
@Jenna321 wrote:Hello I created ID in yesterday for purchasing SIM card. The SIM card fee was go out from my bank account, but I can't receive an email about this purchase and I can't access my account on your web site. Furthermore I tried 'find my password', when I entered my email adress they said that 'Sorry, we’re unable to verify your email address.'. What should I do? How can I access in my account and receive purchasing e-mail?
Jenna when you purchase a sim card you are not actually setting up an account. I faced your exact circumstance when I signed up a month ago. The email you give is just so they can send you a confirmation that they sent the SIM.
You will create an account when you activate your new SIM card.
Enjoy your day!
05-07-2020 10:51 AM
Don't think the "account" for SIM purchase has any purpose beyond completing an order and send a confirmation.
05-07-2020 10:51 AM
@Jenna321 since you don't an active plan with PM you won't have a self service account. Could you check your email junk folder for the email? Thanks.