I can't receive incoming call, please help!

[Joyxin]

I activate my phone last week. But I still can't receive incoming call. And I can't receive pictures via text message. Don't know why? I re-start my phone and still not working. Please help!

[ZfromVanC]

If you aren't able to receive calls but are still able to make calls yourself, it sounds like your Public mobile sim is activated but your old phone number hasn't been correctly ported over to the new sim card. If that is the case you may need to contact a Moderator:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

The not receiving image texts might be a seperate issue, does internet data work on your phone? (turn wifi off and turn data on, try to load a web page). If not, your phone's APN settings might need adjusting.

Change the APN setting using the following link as a guide:
https://apn-canada.gishan.net/en/apn/public-mobile

[popping]

---

@Joyxin wrote:

I activate my phone last week. But I still can't receive incoming call. And I can't receive pictures via text message. Don't know why? I re-start my phone and still not working. Please help!

---

If you cannot receive picture MMS message, check your APN settings on your phone.

https://apn-canada.gishan.net/en/apn/public-mobile

Try the lost/stolen phone trick to re-provision your plan features.

1. Login to your self-serve account.
2. Report your phone lost/stolen using [Plan and Add-Ons] --> [Lost/Stolen Phone]
3. Logoff
4. Wait 5 minutes and login again
5. Report your phone found.
6. Re-start you phone to provision your account again. i.e. enable all features of you plan again.

If this trick failed to get thing working again, you should send a private message to moderator for help. But the wait is up to 48 hours. Good luck.

[Lieux]

---

@Joyxin wrote:

I activate my phone last week. But I still can't receive incoming call. And I can't receive pictures via text message. Don't know why? I re-start my phone and still not working. Please help!

---

For your incoming calls..did you port your number? A stuck port???

For the MMS did you checked your APN? And be sure that your Data is ON and perhaps your wifi off.