08-03-2019 08:23 PM - edited 01-05-2022 06:15 AM
my credit card keeps on getting rejected for Auto Pay. I did change my plan a month ago and got a new credit card but it keeps saying Unable to Process Transaction. please help
08-03-2019 09:42 PM
It happened with me as well
I realized it was an issue with their website. I tried after an hour and it worked fine
I think the best bet would be waiting for an hour
08-03-2019 08:30 PM
When is your renewal, if it's tomorrow i suggest you get a voucher while you are trying to add it. After too many tries to charge it, it may get blocked and you may need help of moderators at https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
08-03-2019 08:29 PM - edited 08-03-2019 08:30 PM
@stevemcmahon25 wrote:my credit card keeps on getting rejected for Auto Pay. I did change my plan a month ago and got a new credit card but it keeps saying Unable to Process Transaction. please help
@stevemcmahon25 If you try too many times then the PM security lock gets set and you need to ask the moderator to reset it for you. Best to just ask the moderator if they can add it for you.
To contact Public Mobile click here. The link sends you to the private message function and adds the moderator team as recipient for a private message. You just have to enter a title and text in the body of the message describing the problem and post. The message will be received by the moderator team and they will respond to it. You will receive the response in your private message inbox.
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08-03-2019 08:28 PM
Your address must match the billing address of the credit card exactly. Don't use the apt# field. Use a 6 character postal code, no space or drop last digit.
08-03-2019 08:26 PM
@stevemcmahon25 wrote:my credit card keeps on getting rejected for Auto Pay. I did change my plan a month ago and got a new credit card but it keeps saying Unable to Process Transaction. please help
Wait one hour before retrying, also you can try another browser/incognito mode.