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Great Neighbour / Super Voisin

I can not make call

Text and data work but call not. It ask me to use add-on for a local phone number.

Tags (1)
Model Citizen / Citoyen Modèle

Re: I can not make call

@Rahele 

 

Hi there, is it possible you've run out of minutes on your plan. If you're on the unlimited minute's plan then you'll have to reach out to a mod:


https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

 

Thanks

Mayor / Maire

Re: I can not make call


@Rahele wrote:

Text and data work but call not. It ask me to use add-on for a local phone number.


Can you try putting a 1 in front of the number? Are you on a limited minutes plan?

Mayor / Maire

Re: I can not make call


@Rahele wrote:

Text and data work but call not. It ask me to use add-on for a local phone number.


@Rahele What plan are you on? If it's a limited minutes plan like the $15 one, you may be out of minutes. Look in your selfserve to see if there is a line like below. If not you are out of minutes and need to buy an add on. 500 Canada wide minutes for $5.

Screen Shot 2020-09-19 at 5.34.50 PM 2.png

Mayor / Maire

Re: I can not make call

What plan are you on?

 

$15 by chance? Is so, on that plan you get 100 outgoing minutes. PM bills by minute not seconds and calling your voicemail costs minutes.

 

Log into your account and scroll to my data and add-ons. If you don't see a line like this.

 

Screenshot_20201118_143205.jpg

That means you used all your minutes. You have to purchase an add-on. $5 for 500 Canada wide minutes. 

 

 

Or are you another plan? If so have you tried putting a 1 infront of number?

Model Citizen / Citoyen Modèle

Re: I can not make call

Can you receive calls? If so, sounds like you've ran out of the 100 mins. 

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