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GinYVR
Mayor / Maire

Re: I Can't Receive Any Texts or Calls From People

@Jpayne3If you are porting from a Koodo network, If it is postpaid then it will be quick.. a few hours.. but if it is prepaid that would require moderator's intervention, you will need to send them a note telling them you are porting a n....

Crazy123monkeys
Great Neighbour / Super Voisin

Re: I Can't Receive Any Texts or Calls From People

 
JK8
Mayor / Maire

Re: I Can't Receive Any Texts or Calls From People

@Crazy123monkeys 

 

Can you give us more details? 

Did you just port your number? The porting process takes a few hours to complete.  You can use your old sim card until the port is complete.

 

 

RosieR
Mayor / Maire

Re: I Can't Receive Any Texts or Calls From People

@Crazy123monkeys hi there!  Did you just port your number from another provider? 

 

If you are porting your number into Public Mobile, for additional security, your previous service provider may also send an SMS text to validate the transfer. Follow the instructions in the message within 90 minutes to approve the number transfer.

 

If you have missed the 90 minute window to respond, we will send you an SMS with instructions on how to re-initiate the transfer by calling our Porting team.

 

The SMS will read as follows:

Public Mobile Msg: The request to move your phone number to Public Mobile has timed out. Don't worry, you can easily re-initiate the transfer. Please call our Porting Team at 1-** to authorize your number transfer.

 

 Please call our Porting Team at **

 

Tips:

  • Keep the old account's device on with the SIM card inside to receive the validation message. If that’s not possible, please ensure you can access the SIM from a different device.
  • Be sure to check all texts that could go to any other members on the old account and any junk or spam folders.
saeliux
Great Citizen / Super Citoyen

Re: I Can't Receive Any Texts or Calls From People

Whenever i recommend PM, i tell them to start porting on Monday morning in case they need to contact real people to solve problems.

 

I may be wrong but i think the worse is to port on a Friday evening!

I dont know PM operating hours, but I am sure there is a human being somewhere on the other side. 

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