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Good Citizen / Bon Citoyen

Re: Huge Problem Activating with PM

Wow that's harsh. I hope it gets sorted out soon. 

 

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Good Citizen / Bon Citoyen

Re: Huge Problem Activating with PM

Since Dec 31st? That’s crazy, perhaps a moderator could chime in and let us know if there’s  a problem and give us a realistic time frame or let us know what’s going on. 

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Good Citizen / Bon Citoyen

Re: Huge Problem Activating with PM

Well, another day has passed with absolutely no contact from the Mod Team (No acknowledgement of my issue nor any reply about how or when I can expect my PM service to be up and operating). I should note that Telus Communications is the parent of Public Mobility, Koodo and Telus International. The Telus corporate culture puts a very strong emphasis on "customer service". Inline with this philosophy, Telus has added two new companies to its stable with the purchase of VoxPro and Xavient. Both entities focus on value-added customer service offerings. Unfortunately, none of these two company's expertise or corporate cultures seems to be available to the Public Mobility team so that PM can improve its customer service. Below are parts of  "Press Releases" about these Telus accquisitions. Too bad we can't say the same about Public Mobilty. (Note: The bold type and Italics were added by me...not Telus.)

 

About Xavient

Formerly known as Xavient Information Systems Inc. founded in 2002, Xavient Digital – powered by TELUS International is a US-based provider of digital IT solutions and software services. Headquartered in California, the company has offices throughout the United States and an international network of delivery centers, primarily in India and Canada. Xavient Digital leverages its global footprint to deploy the best talent, time to market and cost optimization benefits for its customers. The company provides value-added consulting to align businesses and position IT as an enabler of business.

Xavient's core competency are its services to the telecom industry with strength and capability in industries viz. information, media and entertainment, banking, capital markets, insurance, healthcare, manufacturing & logistics, new technologies, pharmaceuticals & life sciences and retail & hospitality.

 

About VoxPro

The Voxpro – powered by TELUS International story: how, where and why it all started.

Voxpro Co-Founders, Dan and Linda Kiely, set out to completely redefine the BPO industry. Too many brands were viewing customer contacts as a necessary cost, instead of an opportunity. Voxpro ripped up the script.

The most innovative companies were beginning to realise that customers are their most precious asset; take care of them, and they’ll take care of you. Voxpro started to partner exclusively with these companies, and provide their customers with a ‘beautiful’ experience at every single contact.

Today, Voxpro is the partner-of-choice for the world’s most highly innovative and rapidly scaling technology companies in spaces like Sharing Economy, Fintech, Gaming, SaaS and IoT.  We have scaled alongside our partners, providing an ever-growing range of solutions, including Customer Experience, Technical Support, Trust and Safety, Sales Funnel Management and the full spectrum of augmented services.

In 2017 the company reached a major milestone, forming a partnership with global Canadian BPO, TELUS International. This partnership has poured rocket fuel on our operations, allowing us to offer more solutions, locations and expertise than ever before.

The  ‘Voxpro – powered by TELUS International’  story continues.

Voxpro and TELUS International – better together.

 

Wow, what a concept...customer service. @Moderator_Team 

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Good Citizen / Bon Citoyen

Re: Huge Problem Activating with PM

@phonemancan I'm in the same boat as you. Joined Dec 31st and still experiencing the exact same issues as you. Privately messaged Mods last Thursday, and they finally responded yesterday. Hopefully issues are resolved very soon because this sucks.

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Model Citizen / Citoyen Modèle

Re: Huge Problem Activating with PM


@ksoosiah wrote:

@phonemancan I'm in the same boat as you. Joined Dec 31st and still experiencing the exact same issues as you. Privately messaged Mods last Thursday, and they finally responded yesterday. Hopefully issues are resolved very soon because this sucks.


I am still wating, and it's been the fifth day of the wait.