How to obtain PUK code?

[Anonymous]

 @ins001 : Please respond with the exact message the phone is giving you and the make/model/submodel of the phone. There are different codes that use PUK as their name. There are different things you need to do depending on which one.

[Anonymous]

Only one way to solve your issue , explanation to customer service by Moderator Team

and the are nice service Team the will help you 100%.

you Have To Submit a Ticket To Customer Service by Moderator Team,

Here’s how to contact customer service by Moderator Team,

• Get help with your account the easy way by starting a conversation with our virtual assistant, SIMon. It’ll take you to relevant help articles, or if it’s something more urgent, it can help you submit a ticket to the Moderator Team. Click HERE to get started.
• or you can send a private message to Moderator Team  by Click HERE. 
• You’ll need to be logged in to your Community account for the link to work.

• please include in your message,
  
• your account number,
  
• your phone number,
• your account 4 digit pin,
• your Email address,
• explanation to them nice Team and nice service.

      Good Luck

[cavemantoronto]

Another type of PUK is the network PUK. If phone says to enter network PUK, your phone is locked the old carrier. You need the network PUK and the network PIN to make the phone work at Public.

[esjliv]

Hello @ins001 

Try entering the exact message you are receiving into the Comment, chat bubble, bottom, right of your screen for helpful info. and/or direction.

A Personal Unlocking Key, or PUK code, allows you to reset your SIM card’s PIN number, after you’ve entered an incorrect PIN three times. To get your PUK code, please start a conversation with our virtual assistant, SIMon, to submit a ticket to the Moderator Team by clicking here.

https://www.publicmobile.ca/en/ns/get-help/articles/where-to-find-your-puk