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Great Citizen / Super Citoyen

How to access voicemail?

If I were to access voicemail from my landline phone, what number to call?  Also, what password to use?  I have never used or change voicemail before so it would have been PM default 

Town Hero / Héro de la Ville

Re: How to access voicemail?

To access voicemail messages from your mobile device, hold down the ‘1’ key on your phone keypad. You can also access your voicemail from a landline or any other phone line, by dialing your 10-digit phone number, selecting ‘Send’ or ‘Call’ and then pressing ‘*’ to skip the system greeting.

Great Citizen / Super Citoyen

Re: How to access voicemail?

But what is the voicemail number to call if I access from a landline... can't be calling my 10 digit phone number, and what is the generic voicemail password too if there is one. 

Town Hero / Héro de la Ville

Re: How to access voicemail?

Here is info about setting up voicemail.

https://www.publicmobile.ca/en/bc/get-help/articles/set-up-voicemail

 

The Public Mobile voice mail number is local area code+5804001.  For some people in Toronto The GTA voicemail number is 16475804001. 

Mayor / Maire

Re: How to access voicemail?

@danlee 

Usually you call your cell number from landline.  press * to skip the greeting.  Then enter your password.  

 

If you never set up your voice mail, you will need to set up first.  There is no generic password.  However, you will need to set up with your mobile phone (not landline).  

 

Here is another article on voice mail:

https://productioncommunity.publicmobile.ca/t5/Knowledge-Base/How-To-Use-Your-Phone-and-Plan-Feature...

Mayor / Maire

Re: How to access voicemail?


@danlee wrote:

But what is the voicemail number to call if I access from a landline... can't be calling my 10 digit phone number, and what is the generic voicemail password too if there is one. 


@danlee  If you are on a limited calling plan with free incoming minutes you can call your cell number. If you don't have unlimited incoming then call your area code + 580-4001 and follow the prompts, your password is your phone number until you change it. If the password doesn't work then you can reset it using the option via self serve.

Mayor / Maire

Re: How to access voicemail?

 @danlee 

Reset the voicemail password in the self-serve. That changes it to your 10 digit number. Dial your number and let it ring until it drops to voicemail and then enter your password (phone number) and you can go through all the initial set up. Doing this lets you NOT use the phone for initial set up. Your call counter will not use minutes.

Re: How to access voicemail?


@danlee wrote:

But what is the voicemail number to call if I access from a landline... can't be calling my 10 digit phone number, and what is the generic voicemail password too if there is one. 


From earlier, when calling from a different phone to check messages, you should be in fact calling your cell phone number.   

The voicemail password was set when initializing the voicemail box. If you don't know the password, it can be reset using your Public Mobile self-serve account.

 

A note about limited minute calling plans:  calling in to your voicemail from your landline phone does not use up your cell phone minutes.

Mayor / Maire

Re: How to access voicemail?


@computergeek541 wrote:

@danlee wrote:

But what is the voicemail number to call if I access from a landline... can't be calling my 10 digit phone number, and what is the generic voicemail password too if there is one. 


From earlier, when calling from a different phone to check messages, you should be in fact calling your cell phone number.   

The voicemail password was set when initializing the voicemail box. If you don't know the password, it can be reset using your Public Mobile self-serve account.

 

A note about limited minute calling plans:  calling in to your voicemail from your landline phone does not use up your cell phone minutes.


Just some specific semantics to avoid possible confusion...calling in and letting it drop to voicemail won't use minutes.

Re: How to access voicemail?


@z10user4 wrote:

@computergeek541 wrote:

@danlee wrote:

But what is the voicemail number to call if I access from a landline... can't be calling my 10 digit phone number, and what is the generic voicemail password too if there is one. 


From earlier, when calling from a different phone to check messages, you should be in fact calling your cell phone number.   

The voicemail password was set when initializing the voicemail box. If you don't know the password, it can be reset using your Public Mobile self-serve account.

 

A note about limited minute calling plans:  calling in to your voicemail from your landline phone does not use up your cell phone minutes.


Just some specific semantics to avoid possible confusion...calling in and letting it drop to voicemail won't use minutes.


True, but you can't get to the voicemail if you answer the incoming call.