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ESS
Good Citizen / Bon Citoyen

How to Reach a Modulator

I'm trying to reach someone to report spammers, and I don't know whom to address my message to.


Accepted Solutions
Triguy
Mayor / Maire

Re: How to Reach a Modulator

You can click on the report button on the bottom left of the message.

 

Here’s when and how to contact our Customer Support Agents:

  • Get help with your account the easy way by starting a conversation with our virtual assistant, SIMon. It’ll take you to relevant help articles, or if it’s something more urgent, it can help you submit a ticket to our Agents. Click here to get started.
  • Alternatively, you can send a private message to our Agents by clicking here. You’ll need to be logged in to your Community account for the link to work.

View solution in original post


All Replies
Triguy
Mayor / Maire

Re: How to Reach a Modulator

You can click on the report button on the bottom left of the message.

 

Here’s when and how to contact our Customer Support Agents:

  • Get help with your account the easy way by starting a conversation with our virtual assistant, SIMon. It’ll take you to relevant help articles, or if it’s something more urgent, it can help you submit a ticket to our Agents. Click here to get started.
  • Alternatively, you can send a private message to our Agents by clicking here. You’ll need to be logged in to your Community account for the link to work.

View solution in original post

S--S
Mayor / Maire

Re: How to Reach a Modulator

@ESS 

so what is your issue, if you post maybe the another member can help you here,

 

or Explain your issue to Contact Customer Support Agent by  ,
they can solve your issue, they are nice Service Team they will help you 100%.

 

Here’s How To Contact Customer Support Agent by CS_Agent,

  • Get help with your account the easy way by starting a conversation with our virtual assistant, SIMon. It’ll take you to relevant help articles, or if it’s something more urgent, it can help you submit a ticket to Customer Support Agent by CS_Agent,Click Here link,to get started.

 

  • or you can send a private message to Customer Support Agent by CS_Agent, by Click Here link,
  • You’ll need to be logged in to your Community account for the link to work.

 

  • please include in your message,
  • your account number, 
  • your phone number,
  • your account 4 digit pin,
  • your Email address,

 

  • Customer Support Agent by CS_Agent, will Response to your inbox by private message 
    Check your private message inbox (click on the envelope top right of your screen)

 

ESS
Good Citizen / Bon Citoyen

Re: How to Reach a Modulator

Thanks very much!

Re: How to Reach a Modulator


@ESS wrote:

I'm trying to reach someone to report spammers, and I don't know whom to address my message to.


If you wish to report unsolicited private messages or advertising in the message forum, you do not need to open a ticket to a CSA, nor do you have to use the chatbot.  

 

For spam in the message forum, click on the menu option for the specific message and choose "Report Inappropriate Content".If you're receiving spam in your Community private message inbox, open that message and click on the "Report" button.

 

If you're talking about spam such as unwarnted phone calls or text messages to your phone, there isn't that much Public Mobile can do about this. Your only real choice is to ignore or block the calls or messages.

 

 

ESS
Good Citizen / Bon Citoyen

Re: How to Reach a Modulator

That's not true; I was had spam before and I reported the spammer to a modulator before. She told me the protocol was to report the spammer and delete the spam.

darlicious
Mayor / Maire

Re: How to Reach a Modulator

@ESS 

Directly contacting customer support by opening a ticket via Simple--Simon or by private message is not necessary. Clicking the report button goes directly to a CSA that put a high priority on reported posts. Then of course delete the message. If you want to stay on top of the latest spam attacks I usually catch most attacks in the act and update this thread and send the same list to the CSA's as soon as I see them online.

 

https://productioncommunity.publicmobile.ca/t5/Community/CAUTION-MORE-SPAMMERS/m-p/670323#M7612

ESS
Good Citizen / Bon Citoyen

Re: How to Reach a Modulator

Thank you. I've already contacted a modulator as instructed, and am still waiting a reply.

darlicious
Mayor / Maire

Re: How to Reach a Modulator

@ESS 

When and how did you contact a moderator to report your spam?

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