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Ukrop
Good Citizen / Bon Citoyen

How long should I wait to port-in number that I just ported-out?

Hi!

I had a number with PM. In order to get new bonus offer (extra 2GB) I decided to create new account and port my existing number.

 

So I got new SIM card and created new account with new email and new number.

Then I got Lucky Mobile SIM and activated account with them.

Then I ported out my original PM number to Lucky successfully (now I can't login into my original PM account)

 

The problem: when I login into my new PM account and try to port-in number from Lucky, I press CHECK ELEGIBILITY button but no result shows up...

 

Do I need to wait for some time for PM system to "flush" information about my original number? Because technically it's Lucky's number now...

 

Thanks!


Accepted Solutions
cellphoneuser1
Mayor / Maire

Re: How long should I wait to port-in number that I just ported-out?


@Ukrop wrote:

Ok, site is back online. But I still can't make a request to port-in... Any suggestions from mods?


You can port back whenever you want. The site doesn't let you so you need a CSA (customer support agent). Click the chat icon in bottom right and type "port request".

View solution in original post


All Replies
hTideGnow
Mayor / Maire

Re: How long should I wait to port-in number that I just ported-out?

You should be able to port in really quick.   

 

How long you have ported out?  Maybe wait a full 48 to 72 hours.  Probably the backend system not sync yet.   Worst case,  open ticket with CSA and port it that way

 

Ukrop
Good Citizen / Bon Citoyen

Re: How long should I wait to port-in number that I just ported-out?

Thanks!

I did it couple hours ago 🙂 I guess I'll try again in the morning...

hTideGnow
Mayor / Maire

Re: How long should I wait to port-in number that I just ported-out?

@Ukrop yes, at the very least, wait till next morning.   From my observation  I think PM system is a bit outdated,  I don't think their different systems have much real-time sync.  Very likely it is a night job for the activation  sever to sync up with the current PM phone # list and hence the activation server still think you are here.  

 

Do come back and let us know how it goes.

 

So, you managed to get Lucky SIM for free?  How about PM SIM?  I don't think you can get it free.  How much is the total "investment" for this project?

Ukrop
Good Citizen / Bon Citoyen

Re: How long should I wait to port-in number that I just ported-out?

 
 
I bought Lucky SIM in Dollarama for $4+tax. Yes, bought new PM SIM for $10+tax but will get $10 back since I used refferal code from family member. Lucky plan is $15+tax but I read I should get prorated amount back once I cancel it. Will let know once it's over. I still think it's worth it - 5GB for $35 instead of 2GB for $30 currently...
 
 
 
 
 
 
z10user4
Mayor / Maire

Re: How long should I wait to port-in number that I just ported-out?

 @hTideGnow : My guess is at least $64. Lucky has a $15 plan. They sell SIM's at Dollarama for $4. Then another $10 for the PM SIM (cheaper at a few places). Then the $35 or higher plan. And depending on how much value was left in the old PM term could be some lost value there.

 

 @Ukrop : So did you wait for the PM account to close and confirm the transfer and the Lucky was fully active?

Ukrop
Good Citizen / Bon Citoyen

Re: How long should I wait to port-in number that I just ported-out?

@z10user4 I timed the transfer closer to my end-of-cycle date. Yes, my Lucky account is active - I receive calls and send/receive texts. I can't login into my old PM account - I assume it's closed, right? So now I'm waiting for PM system to "flush" it out, I guess...

 

z10user4
Mayor / Maire

Re: How long should I wait to port-in number that I just ported-out?

 @Ukrop : It's an interesting thing you're trying. It's been suggested on occasion but no one seems to have taken it up. I would think you should be able to do it as soon as the number transfers and confirmed and closed and working on the new provider.

What about calling out?

I'm not so sure Lucky will pro-rate you upon leaving but I'm not delving in to their policies.

I'd keep trying.

I'd try another browser too. Or try incognito/privacy mode or clear cache/site cookies. I'm not sure you really need to use that eligibility thing. Obviously it should work as the number was once here. Is it a required step?

Ukrop
Good Citizen / Bon Citoyen

Re: How long should I wait to port-in number that I just ported-out?

@z10user4 I read redflagdeals forum and people suggested this route as least painful 🙂

 

Here is the first thing Pm asks for changing number:

 

Select a new phone number
Transfer a wireless or wireline number from another provider

Transferring a Koodo Prepaid or PC Mobile number? To complete your port-in request, please reach out to our Customer Support Agents here


Check to see if your phone number is eligible:
Phone Number: *                            CHECK ELIGIBILITY
 
I enter my number, press button, wheel turning and... nothing. Maybe it's Lucky's end that is not updated yet...
z10user4
Mayor / Maire

Re: How long should I wait to port-in number that I just ported-out?

 @Ukrop : Oh yes I just had a look. nvm. But still try those browser ideas.

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