12-29-2014 12:15 PM - edited 01-04-2022 12:26 PM
The phone number you want to transfer must still be active with your current service provider. Once the transfer has been processed your account with old service provider will be deactivated.
For Wireless - Provide either one of the three pieces of account information from your old service provider – Old Account #, ESN / IMEI / MEID, PIN along with your alternate phone number and your name.
For Wireline - Provide the complete billing address along with your name, alternate number and all other required information.
To port your number at the time of activation, select “Transfer a wireless or wireline number” on Step 5 of Activation Process.
Activation Portal - Step 5
Authorization Name should be the name associated with the number to be ported.
To port your number from your Self Serve account, go to "Plan and Add-ons" from home page and "Change Phone number" and continue with the steps above.
Web Self Serve
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