The phone number you want to transfer must still be active with your current service provider. Once the transfer has been processed your account with old service provider will be deactivated.
For Wireless - Provide either one of the three pieces of account information from your old service provider – Old Account #, ESN / IMEI / MEID, PIN along with your alternate phone number and your name.
For Wireline - Provide the complete billing address along with your name, alternate number and all other required information.
To port your number at the time of activation, select “Transfer a wireless or wireline number” on Step 5 of Activation Process.
Activation Portal - Step 5
Authorization Name should be the name associated with the number to be ported.
To port your number from your Self Serve account, go to "Plan and Add-ons" from home page and "Change Phone number" and continue with the steps above.
Web Self Serve
Solved! Go to Solution.
Shazia is out of the office for the weekend. If you still need help with your port, could you send me this info through a private message?
- Koodo prepaid phone number
- Koodo prepaid account number
- Public Mobile SIM card number
I ported my number using the method above when I activated my sim card. This was very helpful!
Just to help others considering the switch to public mobile and porting their number I'd like to mention that I was moving from Virgin Mobile to Public mobile and I used my Old Vigin Mobile Account number and my first and last Name as the Authorization Name.
I went through the rest of the sim card and profile setup until it was finished and they had my credit card information. Then powered down my phone and switched my sim card to my new public mobile sim. I powered up my phone and I was not able to receive calls for few minutes it went straight to my Virgin Mobile voicemail. I was able however to make calls out from my old number which was great. It took about a 1/2 hour then I received a message:" Public Mobile here: Your transfer request has been completed successfully. Welcome to Public Mobile and thank you for joining us!" Then I reboot my phone and my number was all setup and was able to send and receive calls on my old ported over number. (not sure if a phone reboot is necessary)
My data didn't work right away I had to look to the community to get help on that setup.
I like know MY BROTHER has to visit outside of Canada and as a result his cell phone has to Unlock. I have heard that "People who purchased cell phones from PUBLIC MOBILE while Public Mobile is changing network (at the time Public Mobile has started to use Telus Network), those phone should be unlocked after THREE Months automatically", Is that True ?
If not, that what is the prosedure to unlock the phone ? Moreover, He has been using Public Mobile Since February,2012
Use cellunlocker.net that costs about $5 or so.
If you use Public Mobile to unlock the phone, it will cost $50.
No carrier unlocks phones free of charge.
Good Advice, but not every Phone is $5. Prices Vary. For Example: Samsung & Nokia Can be as much as $20 to $50. But its still cheaper then going through the Cell Phone Provider
I just got the "Phone number change successful" at 1:40 pm ET. Has anyone timed how long the phone transfer takes? Is it different depending on the provider? For example, I'm moving from Chatr to PM. Looking forward to hearing the experiences of others.
[Update: I got a text message at 2:12 pm ET confirming that the transfer request was complete. An inbound call to my phone a few seconds later and an outbound text confirmed it.]
Thanks for the time range, @Cyber. I did not need to reboot and the transfer was completed in about 35 minutes.