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rexrong
Great Neighbour / Super Voisin

How do I know if I get the promotion rewards?

Just registered a new account with the promotion email. But was charged for the first month. Didn't see any sign of getting the promotion rewards which are 1 month free of charge and 5GB data. Is there a way to figure it out? Thank you!

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Re: How do I know if I get the promotion rewards?


@rexrong wrote:

Just registered a new account with the promotion email. But was charged for the first month. Didn't see any sign of getting the promotion rewards which are 1 month free of charge and 5GB data. Is there a way to figure it out? Thank you!


The first 30 days is always full price. You'll receive a credit for an amount equal to the price of the activated plan within 30 days. That credit can be used to pay for the next 30 day renewal. The 5GB bonus will also come within 30 days.

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Re: How do I know if I get the promotion rewards?


@rexrong wrote:

Just registered a new account with the promotion email. But was charged for the first month. Didn't see any sign of getting the promotion rewards which are 1 month free of charge and 5GB data. Is there a way to figure it out? Thank you!


The first 30 days is always full price. You'll receive a credit for an amount equal to the price of the activated plan within 30 days. That credit can be used to pay for the next 30 day renewal. The 5GB bonus will also come within 30 days.

View solution in original post

yanzhiqiang
Deputy Mayor / Adjoint au Maire

Re: How do I know if I get the promotion rewards?

You pay for the first 30 day cycle, will get second 30 day cycle free. 

darlicious
Mayor / Maire

Re: How do I know if I get the promotion rewards?

@rexrong 

Both will be applied within 30 days. The 5gb data bonus usually around day 8 or 9 of your 30 day cycle. the 30 day credit is usually 5 business days after the end of the promo so next Friday or the following Monday (January 22nd or 25th). The $10 bonus referral credit within 72 hours but llikely tomorrow. 

 

If you dont see the credits by day 25 of your plan cycle contact the moderators and ask them to add it.

 

 

rexrong
Great Neighbour / Super Voisin

Re: How do I know if I get the promotion rewards?

Thank you for your explanation! 

redheart2409
Great Neighbour / Super Voisin

Re: How do I know if I get the promotion rewards?

Thank you for sharing.

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