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Good Citizen / Bon Citoyen

How do I get a refund

I accidentally paid twice and I need a refund asap for other bills 

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Good Citizen / Bon Citoyen

Re: How do I get a refund

This is a prepaid service so you are not entitled to refunds however the moderators MIGHT be able to refund if you ask very nicely. Click Here to private message a Moderator. 

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Model Citizen / Citoyen Modèle

Re: How do I get a refund

@Zaya247 

Hi. You said you paid twice..Does it show that on your credit card? And does it also show that in your payment history when logged into your self serve account? If so, send the moderator team a private message.

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Good Citizen / Bon Citoyen

Re: How do I get a refund

@CellGirl Thank you

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Good Citizen / Bon Citoyen

Re: How do I get a refund

@Jdmom3  how long do hey take to reply?

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Good Citizen / Bon Citoyen

Re: How do I get a refund

@CellGirl  yeah I have all the info on my bank app and payment history 

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Model Citizen / Citoyen Modèle

Re: How do I get a refund

@Zaya247 

mods take up to 2 days to get back to you. Just send them one message Woman Very Happy

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Good Citizen / Bon Citoyen

Re: How do I get a refund

48 hours sometimes. Good luck. 

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Good Citizen / Bon Citoyen

Re: How do I get a refund

@CellGirl  Alright well looks like their screwing me over I guess 😂 their broken servers over charged me I didn't even click pay yet and yet they charged me twice 

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Good Citizen / Bon Citoyen

Re: How do I get a refund

I'm just saying I paid twice cause could be easier on getting refund for human error