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Mayor / Maire

Re: How can I get my phone number back or am I outta luck and its gone?


@Aleakins wrote:

Hi there,

 

Im new here,

 

So I created my account. Ported my old number to my new account. It was all good....... then

 

I set up my daughters account. I selected finish then I went to port her old number to her account. But turns out I was logged onto my account and ported her old number to my phone and she has the assigned number from setting up the account.

 

Is there any way to get my phone number back and give her back her phone number?

 

Please I hope someone can help.


Hope they are both Telus numbers. They have ways to get numbers back after they are cancelled but might tell you need a new account first and they manually assign the lost number.

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Mayor / Maire

Re: How can I get my phone number back or am I outta luck and its gone?

@cavemantorontoMy understanding is the number has to be originally from a Telus exchange (the first 3 digits after the area code) in order it to be safe? so eg if the number is originally from Rogers, gets ported to Koodo and now this incident happen, the number will go back to Rogers's pool?

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Mayor / Maire

Re: How can I get my phone number back or am I outta luck and its gone?


@GinYVR wrote:

@cavemantorontoMy understanding is the number has to be originally from a Telus exchange (the first 3 digits after the area code) in order it to be safe? so eg if the number is originally from Rogers, gets ported to Koodo and now this incident happen, the number will go back to Rogers's pool?


Number goes back to original carrier but don't know when.  If number is still in Telus/ Koodo/Public, they can reach in and assign number. I don't know if moderators are have access or if they have to get another department 

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Good Citizen / Bon Citoyen

Re: How can I get my phone number back or am I outta luck and its gone?

It was Koodo number got it from them when I joined. Couldn't stop the porting because it has to be done in the first 2 hours and I couldn't reach anyone to stop it. So now I have my daughters number and she has a new number and my original number is where lost numbers go.

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Mayor / Maire

Re: How can I get my phone number back or am I outta luck and its gone?

@AleakinsI this stage I would suggest just wait for the moderators to respond to you. The numbers don't get released for use right away, so hopefully the moderators will be able to restore to you. However do pay attention the number in the time ahead as it might go strange eg for this user @auca . It seems the manual intervetion might not necessarily be permanent... just beaware and have backup.

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Good Citizen / Bon Citoyen

Re: How can I get my phone number back or am I outta luck and its gone?

Thank you. MOD finally contacted me yesterday  and got it fixed by issued a new number. I take this post to thank everybody in this forum for their concerns suggestions.

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Good Citizen / Bon Citoyen

Re: How can I get my phone number back or am I outta luck and its gone?

@GinYVR, Thank you for your concerns and suggestions. The issue has been resolved and new phone number has been given.  MOD told me that It was a very  weird situation,they have never seen this happened before.

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Good Citizen / Bon Citoyen

Re: How can I get my phone number back or am I outta luck and its gone?

It has now been resolved. My original numbers have now been restored. Both mine and my daughters. Thank you to everyone who assisted and let me know to contact moderators. They truly are wonderful and did their best and solved the issue.

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Good Citizen / Bon Citoyen

Re: How can I get my phone number back or am I outta luck and its gone?

Good to know...