Help with porting my old number.

[elainec10]

Hi there,

Public mobile called me earlier today saying they had trouble porting over my number from Fido (This is my second time posting now =( I got error yesterday so that must have been related)

Because there was two requests on my account. So I called Fido, and they told me the one Telus (Public Mobile) made was done this morning, 11am eastern time, under a name John Henry and some weird address, that is NOT ME. That must be some system error? Because I made my activation and account yesterday.

They told me to tell Public Mobile to cancel that request to resend. How do I speak to someone about this?

Thanks,

Wenjie

[gpixel]

@elainec10 if you posted any personal/sensitive info on the forums I would be a bit weary...

[elainec10]

Those direct links helped. I hadd issue with my browser pop up. I hope mods will help me out soon.

Thanks

[gblackma · Accepted solution]

@elainec10 contact the moderators. There are 2 ways to contact the Moderator Team:

• Faster response- Get help with your account the easy way by starting a conversation with our virtual assistant, SIMon. It’ll take you to relevant help articles, or if it’s something more urgent, it can help you submit a ticket to the Moderator Team. Click here to get started.
• Slower- Alternatively, you can send a private message to the Moderators by clicking here. You’ll need to be logged in to your Community account for the link to work.

Once connected to Simon, you will be asked to log in again with your community user name and password.  Please do, this allows you to continue and send your message.
- Check your private message sent box (click on the envelope top right of your screen) to make sure the message was sent.

- Keep an eye on the envelope top right of your screen.  The mods answer will show up there.  When it does, you will be asked to verify your self service account, with your password and login. Doing so allows the process to continue. Stay safe.