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Help with Port

Whabets
Great Neighbour / Super Voisin

hello

i recently switched to public and wanted my 

Number ported to public. All is working except I cannot receive calls. i was told to contact my former provider, Rogers to request they remove port protection on my phone number. This has been done.

I was instructed to message here once I had done that. Do I need to put the Rogers SIM. Back in my cell?

3 REPLIES 3

Whabets
Great Neighbour / Super Voisin

Thank you for the suggestions! I received a call this afternoon! So all is good!

gblackma
Mayor / Maire

@Whabets  no, but you can put it back in and use it to receive calls and texts.  Once it stops your port is complete and your Rogers account will close automatically. Resend your information to the moderators  for the port. Type " Port Request"  and follow the prompts to get to one . Give them the name on the account,  number to port and the Rogers account number. Also tell them that the port blockmhas been removed. 

There are 2 ways to contact the Moderator Team:

  • Faster response- Get help with your account the easy way by starting a conversation with our virtual assistant, SIMon. It’ll take you to relevant help articles, or if it’s something more urgent, it can help you submit a ticket to the Moderator Team. Click here to get started.
  • Slower- Alternatively, you can send a private message to the Moderators by clicking here. You’ll need to be logged in to your Community account for the link to work.

Once connected to Simon, you will be asked to log in again with your community user name and password.  Please do, this allows you to continue and send your message.
- Check your private message sent box (click on the envelope top right of your screen) to make sure the message was sent.

- Keep an eye on the envelope top right of your screen.  The mods answer will show up there.  When it does, you will be asked to verify your self service account, with your password and login. Doing so allows the process to continue. Stay safe. 

Welcome to PM. 

Triguy
Mayor / Maire

You wouldn't need to put your Rogers sim.

To complete your port-in request, please open our chatbot via this link and type in “port request” to be put in touch with a Moderator. 

Need Help? Let's chat.