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Help please

terrybev
Great Citizen / Super Citoyen

I have been having problems for the last 2 weeks. I forgot my self help password and it took a long time, but I finally changed it. Now it says 'does not reconize username or password' I have been trying everything, but the same message keeps coming up. I even went to saved passwords and typed in exactly as I seen it. I have tried incog. I have tried erasing all passwords, nothing. Any suggestions?

4 REPLIES 4

Jackhyf63
Town Hero / Héro de la Ville

  You will need to message the mods to get this looked after for you. 

To send a private message to a moderator
In your message please include:
  • PM Phone Number
  • 4 digit PIN 
  • account number 
  • date of birth
  • complete address listed on account with postal code
  • email address on account
  • most commonly called numbers
  • alternate number listed on the account
  • last payment date and amount
  • last 4 digits of the credit card
  • Detailed explanation

terrybev
Great Citizen / Super Citoyen

I have tried using different browsers, but it still doesn't reconize username, or password, frustrating

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Triguy
Mayor / Maire

Try using a different browser.  .    all else fails contact a moderator.

Moderator can be reached at 

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

 

 

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