Help needed. Can not send Text messages

[Terry4]

Need help to access online account so that i can speak to someone as i can not send text messages

[Anonymous]

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@Terry4 wrote:

All texts do it, including to myself

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Please report what you find here:

In the texting app:

the 3 dots

Settings

More settings

Text messages

Message Centre

What number do you have there? Make sure it's set to +16475800172

This whole question also depends on whether you're on the old $10 plan. I doubt it. But gotta ask.

[JK8]

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@Terry4 wrote:

All texts do it, including to myself

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Can you download a texting app and see if it works?

[Terry4]

All texts do it, including to myself

[Jb456]

All texts or one specific number?

Can you text yourself? Just enter your cell number and hit send. It should come right back to you.

[JK8]

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@Terry4 wrote:

Yes i can make and receive voice calls.  I can also receive text messages.  i just can't send them. 

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Have you submitted a ticket to the moderators using one of the methods posted above.

[Terry4]

I looked at that link already and did what they suggested but still no luck

[Terry4]

Yes i can make and receive voice calls.  I can also receive text messages.  i just can't send them. 

[JK8]

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@Terry4 wrote:

I have a samsung galaxy s7 and it shows text message failed

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Have a look at this article:

https://thedroidguy.com/galaxy-s7-cant-send-sms-failed-send-message-review-message-try-error-issues-...

[Terry4]

I have a samsung galaxy s7 and it shows text message failed

[LurganIeUk]

What brand of phone and model do you have?

Does data work?

[JK8]

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@Terry4 wrote:

Need help to access online account so that i can speak to someone as i can not send text messages

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Check this setting;

The SMSC needs to be set to +16475800172.

[HALIMACS]

@Terry4   Can you use your phone to make or receive voice calls?  As others have indicated, it's possible your Message app may be set to iMessage or perhaps chat settings under Message settings need to be changed.

[popping]

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@Terry4 wrote:

Need help to access online account so that i can speak to someone as i can not send text messages

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If you are using iMessage on your iPhone, you need to configure your iMessage enable sending/receiving text messages.

Under iPhone Messages settings:
iMessage = enabled

SMS/MMS
MMS Messaging = enabled
Group Messaging = enabled
All other Messages settings are disabled

How do you know what message type you are sending or receiving on iPhone?
Messages with green bubbles are normal SMS/MMS text messages.
Message with blue bubbles are sent via the iMessage

[totalUser]

@Terry4 

What happens when you try to send, does it tone out?

Are you trying to send mms or text? For mms you must turn on data.

Can you try different texting app?

Can you test your sim in different phone?

[JoyLuck]

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@Terry4 wrote:

Need help to access online account so that i can speak to someone as i can not send text messages

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Here’s how to contact the Moderator Team (Public Mobile representative) for assistance:

• Get help with your account the easy way by starting a conversation with our virtual assistant, SIMon. It’ll take you to relevant help articles, or if it’s something more urgent, it can help you submit a ticket to the Moderator Team. Choose the chat bubble in the lower right hand corner and follow the prompts.
  
  
• Alternatively, you can send a private message to the Moderators by clicking here. You’ll need to be logged in to your Community account for the link to work.