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Good Citizen / Bon Citoyen

Re: Help I cant activate my sim card!!!

Thanks.

 

So you're sure I don't need to unlock my phone?

Re: Help I cant activate my sim card!!!


@Tishie1 wrote:

My credit card was not charged. And I can't log into my account so the activation definitely didn't go through. I've now filled out forms 3 times!


I would wait 1 hour between attempts.  The activation portal will sometimes tenporarily lock out the ability to use a specific sim card after a failed activation attempt.

Re: Help I cant activate my sim card!!!


@Tishie1 wrote:

Thanks.

 

So you're sure I don't need to unlock my phone?


You still might need to unlock your phone, but a locked phone would not prevent online account activation.

Good Citizen / Bon Citoyen

Re: Help I cant activate my sim card!!!

What is incongnito mode?

Mayor / Maire

Re: Help I cant activate my sim card!!!


@Tishie1 wrote:

What is incongnito mode?


Or in private...click on the 3 dots right up on the page browser...

Good Citizen / Bon Citoyen

Re: Help I cant activate my sim card!!!

In Chrome, there's an option to open a "New Incognito Window". It doesn't use/keep the browsing history, so it can rule out issues that might be coming from stored cookies or the like.

Great Neighbour / Super Voisin

Re: Help I cant activate my sim card!!!

Where did you get your PM sim card? From what you described it might also be a problem caused by a faulty SIM card... If you tried again and the activation still failed while your credit card was not charged, it might be a SIM card issue. If your credit card was charged yet the activation failed, then you have to contact Moderator for help like others have advised, do not keep trying in such case to avoid multiple credit card charges.

Great Neighbour / Super Voisin

Re: Help I cant activate my sim card!!!

Hi 

i just ported my number to PM from TELUS and registered my SIM card all at the same time. If you are with Koodo it should be just as easy for you. Koodo is part of the same group.

 Start over with the activation of your SIM card and select not to assign a new number, in other words your keeping your own.

 The application will ask you to enter your “old” carrier or provider, that will be Koodo.

if you have your account number, it may help as well but they require only the “ red start” identified lines to be filled.

I believe you already went through the credit card and address info, you will likely need to start that over.

The porting was fast, I have to admit that I can’t say exactly how long but it was less than 2 hours for the SIM activation And porting.