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Good Citizen / Bon Citoyen

Help I cant activate my sim card!!!

I have spend over an hour trying to activate my sim card. I have no idea if my phone is unlocked so maybe that is part of the problem but not sure.

I fill everything out and pick a phone number (since I can't port my koodo number until afterwards). Then I enter my credit card number. I get this message "activation failed. Contact public mobile". But I can't. There is no where to call.

 

Mayor / Maire

Re: Help I cant activate my sim card!!!


@Tishie1 wrote:

I have spend over an hour trying to activate my sim card. I have no idea if my phone is unlocked so maybe that is part of the problem but not sure.

I fill everything out and pick a phone number (since I can't port my koodo number until afterwards). Then I enter my credit card number. I get this message "activation failed. Contact public mobile". But I can't. There is no where to call.

 


If you have enter your credit card information...you will need the moderator to check your activation for you...write a message here..https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 and they will help you. Waiting time is few hours to 2 days.

IF your phone is locked to another company you will need to unlock it to have service. Try another Sim in your phone to know if your phone is locked... perhaps....

Model Citizen / Citoyen Modèle

Re: Help I cant activate my sim card!!!

Have you tried switching to a different browser to complete the activation process? I know when the lady at Walmart was activating my service today, she had to switch browsers to make it work (which from what she said, is something that she has to do quite often when signing people up with Public Mobile).

 

Right after she switched browsers, we filled in the details again and it went through just fine.

Good Citizen / Bon Citoyen

Re: Help I cant activate my sim card!!!

I have tried 3 times on my cellphone. I could try on my computer...

 

Do I need to unlock it if I am with koodo? Apparently they are somewhat connected to public mobility...

Re: Help I cant activate my sim card!!!


@Tishie1 wrote:

I have spend over an hour trying to activate my sim card. I have no idea if my phone is unlocked so maybe that is part of the problem but not sure.

I fill everything out and pick a phone number (since I can't port my koodo number until afterwards). Then I enter my credit card number. I get this message "activation failed. Contact public mobile". But I can't. There is no where to call.

 


Your phone isn't causing that.  A phone device is not required to activate your service, although you obviously would not be abe to use the service without a compatible one.

 

Check to see if your credit card was charged.  If it was, put the sim card into your phone to see if it works.  The failure message could have been in error.

Mayor / Maire

Re: Help I cant activate my sim card!!!


@Tishie1 wrote:

I have tried 3 times on my cellphone. I could try on my computer...

 

Do I need to unlock it if I am with koodo? Apparently they are somewhat connected to public mobility...


In incognito mode is good...but check first if you were already charged...

Good Citizen / Bon Citoyen

Re: Help I cant activate my sim card!!!

Ok

 I'll check my credit card.

Mayor / Maire

Re: Help I cant activate my sim card!!!

@Tishie1 It may work better on your computer, try using Chrome in incognito mode. If you previously had Koodo prepaid you will need to contact the moderators to complete a number transfer after you have activated your SIM, you can send them a private message here: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
Oracle

Re: Help I cant activate my sim card!!!

@Tishie1 As you were with Koodo your phone will work on Public Mobile.

 

Check your credit card for a charge from PM. If there was none, wait a few hours and try the activation again after clearing your browser's cache and using incognito mode, or a different browser.

If you have been charged, you need assistance from the Moderator Team. Click this: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 to send a private message to the moderator team with a description of your issue. Usually they answer within in 24 hours, but can take a few days.

Do not send multiple messages. This increases the queue and adds to the time moderators take to locate all your messages. Refer to the following knowledge base for additional information on contacting the moderator team. https://productioncommunity.publicmobile.ca/t5/Knowledge-Base/The-Public-Mobile-Moderator-Team/ta-p/...

 

Do not close your Koodo account. That happens automatically once you complete the transfer of your number.

 

Hang in there. Better days to come. Robot wink


>>> ALERT: I AM NOT A MODERATOR. JE NE SUIS PAS MODERATEUR.
Good Citizen / Bon Citoyen

Re: Help I cant activate my sim card!!!

My credit card was not charged. And I can't log into my account so the activation definitely didn't go through. I've now filled out forms 3 times!