@kbozman wrote:
I set up a new account. Choose a new number (because it told me too since I'm with Koodo). It said to send a moderator private message to get my number ported over and that it would only take 2 hours. But on the community it says 2-3 days response time.
I get the no customer service but that's crazy. Is the response time really going to be 3 days before I can use my new SIM?!?
@kbozman Unfortunately it can take days for moderator to respond. Just include your account#, name on account and phone number when messaging the moderator. The good news is that you can continue to use your Koodo sim until it stops working. Once that happens it means the port is complete at which point you can start using you PM sim. So downtime is minimized.
To contact Public Mobile click here. The link sends you to the private message function and adds the moderator team as recipient for a private message. You just have to enter a title and text in the body of the message describing the problem and post. The message will be received by the moderator team and they will respond to it. You will receive the response in your private message inbox.
Moderators are available: M-F from 8 AM to midnight Eastern time and S-S from 8 AM to 10 PM Eastern time.
Note: Moderator Hours are subject to change, but you can always find the current times here
Please note that account verification may be required when contacting the Moderator Team
