@coralleeschober wrote:I bought the SIM card through Public.
They've managed to charge my credit card for my monthly fee but I can't access my account or my phone. I've tried inserting the SIM card into a TELUS phone and it does not work. Working on having the other phone unlocked from Bell (not even sure it's locked) but if the sim card doesn't work in a TELUS phone it's unlikely to worked in an unlocked bell phone. Kind of frustrating, I've been at this for 2 days now.
@coralleeschober Sound like you account did not provision properly. The only way to fix it is to submit a ticket to Public Mobile and ask them to reset your account.
To submit a ticket to the Moderator Team, please start a conversation with the Public's virtual assistant, SIMon by clicking here or the icon (bottom right of your screen).
If you are still having problems contacting Public Mobile then click here. The link sends you to the private message function and adds the moderator team as recipient for a private message. You just have to enter a title and text in the body of the message describing the problem and post. The message will be received by the moderator team and they will respond to it. You will receive the response in your private message inbox.
Please note that account verification may be required when contacting the Moderator Team
“IF” your iPhone is unlocked you can confirm by doing this FULL restore process below. Make sure you back up the phone first. The last screen on this process will say “Congratulations your iPhone is unlocked”.
If the latter message does NOT show then contact the original carrier that sold the phone and then request a free unlock. You will require the phone, a sync/charge cable, and a computer with iTunes installed.
Restore your iOS device in iTunes on Mac
You can use iTunes to reinstall the software on your device and restore it to its default settings. You might need to do this if you’re having problems with the device (for example, if it freezes or crashes frequently) of if you’re getting ready to sell or give away your device.
Important: Restoring iOS software on iPod touch, iPhone, or iPad deletes all your information and settings. However, iTunes backs up your device before restoring it, so you can use the backup to restore your device to how it was when you last used it.
Connect your device to your computer.
In the iTunes app
on your Mac, click the Device button near the top left of the iTunes window.
Click Summary.
Click Restore, then follow the onscreen instructions.
Restoring iOS software on your iOS device deletes all your information and settings, but doesn’t erase it. Deleted information can’t be accessed through the device’s controls, but it remains on your device. To find out more about erasing all content and settings, see the Apple Support article What to do before you sell, give away, or trade in your iPhone, iPad, or iPod touch.
If you’ve enabled Find My iPhone, Activation Lock is on. You need to turn off Activation Lock before the new owner can activate iPhone under their own account. For information about turning off Activation Lock, see the topic in iCloud Help Activation Lock in Find My iPhone or the Apple Support article Find My iPhone Activation Lock.
