Getting new number

[andreou88]

Tried to port in my old number, but because my account was cancelled with old provider can't. How do i get a new phone number issued?

[andreou88]

Thanks for help...problem solved...cheers

[computergeek541]

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@andreou88 wrote:

Tried to port in my old number, but because my account was cancelled with old provider can't. How do i get a new phone number issued?

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The other opton would to contac the old provider, and if this cancellation was fairly recent, they can actually re-open the old account. If it's been more than a certain time, you would only be able to get the phone number back from them if it has not been issued to a different customer.

[PAULRANG18]

A new number can be chosen at activation if previous account has been closed and number can't be ported. Another number can be chosen every 30 days, if one so chooses.

[popping]

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@andreou88 wrote:

Tried to port in my old number, but because my account was cancelled with old provider can't. How do i get a new phone number issued?

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If you already with an account, login your self-serve account.  

Select [Plan and Add-Ons]--> [Change Phone Number] --> [Select a new phone number]

If you are activating a new account, you can also get a new number during the activation process.  https://activate.publicmobile.ca

[LovesToPM · Accepted solution]

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@andreou88 wrote:

Tried to port in my old number, but because my account was cancelled with old provider can't. How do i get a new phone number issued?

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Logon to your self-serve account and go to Change My Number.

You're permitted to change your number once every 30 days.

More info here: https://www.publicmobile.ca/en/bc/get-help/articles/choose-your-phone-number

If you cannot change your number via self-serve, you'll have to contact Moderators for help.

To submit a ticket to Moderators: Click the green question mark at bottom and enter your question into SIMon. Answer the prompts until you get to the Contact Us button, click it and a Submit Ticket button should appear.

If you encounter problems with submitting a ticket, you can send a private message to Moderators, but this alternate contact method may have longer response time.