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Good Citizen / Bon Citoyen

Generic error message when I click on Plan details, or the Plan and add-ons tab

Enrolled my son in the $15 plan a couple months ago.  Haven't used the phone yet, since it's a b-day present.  Just logging in to the account now, I can see the minutes used and data used in the My Data and Add-ons box (0 and 0, of course, since we're not using the phone yet).  Account in good standing (since I'm on autopay and next payment due aug 2). 

Whenever I click the Plan and add ons tab, or the "Plan details" hyperlink in the "My Plan section, I get a generic error page ("Oh no!  It looks like something went wrong... etc).

 

Help please?


Accepted Solutions
Mayor / Maire

Re: Generic error message when I click on Plan details, or the Plan and add-ons tab


@rrturner wrote:

Enrolled my son in the $15 plan a couple months ago.  Haven't used the phone yet, since it's a b-day present.  Just logging in to the account now, I can see the minutes used and data used in the My Data and Add-ons box (0 and 0, of course, since we're not using the phone yet).  Account in good standing (since I'm on autopay and next payment due aug 2). 

Whenever I click the Plan and add ons tab, or the "Plan details" hyperlink in the "My Plan section, I get a generic error page ("Oh no!  It looks like something went wrong... etc).

 

Help please?


Try another browser, using incognito/privacy mode, clear cache/cookies.

If you can see your plan details eventually, see if it mentions unlimited incoming. That plan got changed a while ago and maybe you got it before the change.

View solution in original post


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Mayor / Maire

Re: Generic error message when I click on Plan details, or the Plan and add-ons tab


@rrturner wrote:

Enrolled my son in the $15 plan a couple months ago.  Haven't used the phone yet, since it's a b-day present.  Just logging in to the account now, I can see the minutes used and data used in the My Data and Add-ons box (0 and 0, of course, since we're not using the phone yet).  Account in good standing (since I'm on autopay and next payment due aug 2). 

Whenever I click the Plan and add ons tab, or the "Plan details" hyperlink in the "My Plan section, I get a generic error page ("Oh no!  It looks like something went wrong... etc).

 

Help please?


 

@rrturner @Try clearing your cache / private browsing or wait an hour and try again, the website randomly had issues like that often for an hour or s

Mayor / Maire

Re: Generic error message when I click on Plan details, or the Plan and add-ons tab


@rrturner wrote:

Enrolled my son in the $15 plan a couple months ago.  Haven't used the phone yet, since it's a b-day present.  Just logging in to the account now, I can see the minutes used and data used in the My Data and Add-ons box (0 and 0, of course, since we're not using the phone yet).  Account in good standing (since I'm on autopay and next payment due aug 2). 

Whenever I click the Plan and add ons tab, or the "Plan details" hyperlink in the "My Plan section, I get a generic error page ("Oh no!  It looks like something went wrong... etc).

 

Help please?


Try another browser, using incognito/privacy mode, clear cache/cookies.

If you can see your plan details eventually, see if it mentions unlimited incoming. That plan got changed a while ago and maybe you got it before the change.

View solution in original post

Mayor / Maire

Re: Generic error message when I click on Plan details, or the Plan and add-ons tab


@rrturner wrote:

Enrolled my son in the $15 plan a couple months ago.  Haven't used the phone yet, since it's a b-day present.  Just logging in to the account now, I can see the minutes used and data used in the My Data and Add-ons box (0 and 0, of course, since we're not using the phone yet).  Account in good standing (since I'm on autopay and next payment due aug 2). 

Whenever I click the Plan and add ons tab, or the "Plan details" hyperlink in the "My Plan section, I get a generic error page ("Oh no!  It looks like something went wrong... etc).

 

Help please?


@rrturner  That happens with the PM selfserve website once in awhile. It usually happens when PM is making maintenance type changes on the backend. Just wait a couple of hours and it should return to normal.

Good Citizen / Bon Citoyen

Re: Generic error message when I click on Plan details, or the Plan and add-ons tab

Thanks for this; would not work in Chrome or Firefox, but did work in incognito.  Good tip! So, what does this mean I need to do, clear entire cache of Chrome/Firefox?

 

BTW yes it does say unlimited incoming, so that's good I guess!

Mayor / Maire

Re: Generic error message when I click on Plan details, or the Plan and add-ons tab

this kidn of issue usually browser issue, or maintenance to caused coding issue.

Mayor / Maire

Re: Generic error message when I click on Plan details, or the Plan and add-ons tab

@rrturnersome add ons ad blocker and cookie blockers would also cause the issue.. Incognito mode disables those add ons by default.

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