@Rick1950
If Simon gives you a hard time Seneca private message by adding Moderator_team to the address, add new account password not accepted to the subject line and include the following:
- Full name and address on account, phone # and pin #, email.
- If you do not remember your pin# you will need to include some of the following:
- D.O.B., alternate phone # if any, last payment amount, type, last 4 digits, date paid.
- Renewal day, plan amount, recent purchases or plan changes, add ons, autopay y/n?
- Security question and answer, activation date, frequently called/texted phone #'s
Describe your issue including any important information or details. If you include all the necessary information there will be less need to message back and forth. The moderator will reset your password with a temporary one and send it to you (or resolve the issue your having). Ask for a review link once your finished to rate your customer service experience.
Keep an eye on your private message box the envelope icon next to your avatar at the top right corner of your screen for a little number to pop up indicating a message from the moderators. Responding promptly to messages will speed up service times. Currently response times are longer than the usual 2 hours averaging between 4 and 8 hours depending on your issue and could take up to 48 hours.
