06-11-2019 10:10 AM - edited 01-05-2022 05:20 AM
06-11-2019 10:54 AM
The self-serve portal is slow, so be patient. The server may just be over loaded.
06-11-2019 10:36 AM
@Phi-Khanh76Can you give us a screen capture or the exact phrasing of the error message? We are all customers here, so we can't see what you are doing.
06-11-2019 10:34 AM
I would recommending messaging the kind folks at the Moderator_Team via this link to investigate your account and to provide some additional insight into your issue.
It helps to provide a detailed description of your problem and what your resolution goals are so they can best assist. If you are having troubles contacting the Moderator_Team, refer to the following knowledge base link.
Moderator hours are as follows and generally you can expect a response within 1 hour or up to 48 hours depending on volumes...
Best of luck!
06-11-2019 10:25 AM
You could try the forgot password link. Also try logging in using a different browser and incongnito mode. Try also clearing your cache. If you still have problems then try contacting a moderator.
Moderator can be reached at
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
06-11-2019 10:12 AM
@Phi-Khanh76 wrote:I can not sign in my account on website. Pls advise. Tks
Khanh (Mr.)
@Phi-Khanh76 Did you just activate your account?