Happy to help!
It's either a setting on the device that's causing this or a device issue if the issue is happening everywhere.
You will need to contact a member of our Moderator Team.
Submit a ticket via the 24/7 virtual assistance SIMon to get this looked at
Note that you will need to create and/or sign in to the Community for the below link to work.
SUBMIT A TICKET - https://www.publicmobile.ca/en/bc/get-help